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- Tasks: Provide short-term online counselling and manage referrals for client companies.
- Company: Join TELUS Health, a leader in EAP services supporting employee wellbeing.
- Benefits: Enjoy flexible working arrangements and the chance to make a real impact.
- Why this job: Be part of a supportive team that values mental health and workplace dynamics.
- Qualifications: Must be an accredited practitioner or have significant counselling experience.
- Other info: Fluency in specific languages is required; IT skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About TELUS Health
We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver short-term counselling services to our clients.
About the role
We are seeking experienced counselors to join our Clinical Affiliates Network. This role involves providing short-term counseling services to client companies and their employees, managing online referrals, and collaborating with our Case Management team.
Key Responsibilities:
- Manage online referrals promptly
- Provide short-term counseling to clients
- Offer timely written/verbal feedback and case notes
- Report risk events to the Case Management Team
Qualifications and Requirements:
- BACP/UKCP/COSCA/BPS, NCS, BABCP accredited practitioner or equivalent
- If not accredited: Diploma level qualification, registered member of a professional counseling body, 3 years post-qualification experience, and 450+ counseling hours
- Ability to work within a short-term counseling model in an EAP context
- Must be fluent in either of these languages: Bulgarian, Czech, Danish, Hungarian, Italian, Romanian, Ukrainian, Welsh, Mandarin and Cantonese, Portuguese, Latvian, Turkish, Polish, Lithuanian
- Access to a suitable, dedicated consulting room with appropriate privacy and waiting area
- IT literacy, including proficiency with Microsoft Word, email, and online systems
- Understanding of organizational dynamics and workplace issues
- Ability to work collaboratively with the Case Management team
Online Counselor employer: TELUS Health
Contact Detail:
TELUS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Counselor
✨Tip Number 1
Familiarise yourself with the specific EAP services offered by TELUS Health. Understanding their approach and values will help you tailor your conversations during interviews and demonstrate your alignment with their mission.
✨Tip Number 2
Highlight your experience in managing online referrals and providing short-term counselling. Be ready to discuss specific examples of how you've successfully navigated similar situations in your previous roles.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Word and online systems. Being proficient in these tools is crucial for documenting case notes and communicating effectively with the Case Management team.
✨Tip Number 4
If you speak any of the required languages, make sure to mention this during your interactions. Language skills can set you apart from other candidates and show your ability to connect with a diverse client base.
We think you need these skills to ace Online Counselor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience in counselling. Emphasise your accreditation and any specific training related to short-term counselling models, as well as your language proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing emotional support and your understanding of the EAP context. Mention your experience with online referrals and collaboration with case management teams.
Highlight Relevant Experience: In your application, detail your post-qualification experience and the number of counselling hours you've completed. This will demonstrate your capability and readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial in a counselling role.
How to prepare for a job interview at TELUS Health
✨Showcase Your Qualifications
Make sure to highlight your relevant qualifications and experience during the interview. Discuss your accreditation and any specific training that aligns with the role, as this will demonstrate your suitability for providing short-term counselling services.
✨Demonstrate IT Proficiency
Since the role requires IT literacy, be prepared to discuss your experience with Microsoft Word and online systems. You might even want to mention any specific tools or software you have used in previous roles to manage referrals or case notes.
✨Understand EAP Context
Familiarise yourself with the Employee Assistance Programme (EAP) model and its dynamics. Be ready to explain how you would approach short-term counselling within this framework, as it shows your understanding of the organisational context.
✨Prepare for Collaborative Scenarios
Since collaboration with the Case Management team is key, think of examples from your past experiences where you successfully worked as part of a team. This will illustrate your ability to work collaboratively and manage referrals effectively.
