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- Tasks: Provide face-to-face short-term counselling and manage online referrals for clients.
- Company: Join TELUS Health, a leader in EAP services supporting employee wellbeing.
- Benefits: Enjoy flexible working arrangements and the chance to make a real impact.
- Why this job: Be part of a supportive team that values mental health and personal growth.
- Qualifications: Must be an accredited practitioner or have significant counselling experience.
- Other info: Access to a dedicated consulting room is required for this role.
The predicted salary is between 36000 - 60000 £ per year.
About TELUS Health
We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face-to-face short-term counselling services to our clients.
About the role
We are seeking experienced counselors to join our Clinical Affiliates Network. This role involves providing face-to-face short-term counseling services to client companies and their employees, managing online referrals, and collaborating with our Case Management team.
Key Responsibilities:
- Manage online referrals promptly
- Provide short-term counseling to clients
- Offer timely written/verbal feedback and case notes
- Report risk events to the Case Management Team
Qualifications and Requirements:
- BACP/UKCP/COSCA/BPS, NCS, BABCP accredited practitioner or equivalent
- If not accredited: Diploma level qualification, registered member of a professional counseling body, 3 years post-qualification experience, and 450+ counseling hours
- Ability to work within a short-term counseling model in an EAP context
- Access to a suitable, dedicated consulting room with appropriate privacy and waiting area
- IT literacy, including proficiency with Microsoft Word, email, and online systems
- Understanding of organizational dynamics and workplace issues
- Ability to work collaboratively with the Case Management team
Online Counsellor employer: TELUS Health
Contact Detail:
TELUS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Counsellor
✨Tip Number 1
Familiarise yourself with the specific EAP services offered by TELUS Health. Understanding their approach and values will help you tailor your conversations during interviews, showing that you're genuinely interested in their mission.
✨Tip Number 2
Network with current or former employees of TELUS Health. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you would fit into their team.
✨Tip Number 3
Prepare to discuss your experience with short-term counselling models. Be ready to share specific examples of how you've successfully managed cases in a similar context, as this will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your IT literacy by being familiar with common online systems used in counselling. Mention any relevant software or tools you've used in the past, as this will highlight your ability to adapt to their processes quickly.
We think you need these skills to ace Online Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience as a counsellor. Emphasise your BACP/UKCP/COSCA/BPS, NCS, or BABCP accreditation, and detail your post-qualification experience and counselling hours.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your experience with short-term counselling and your ability to manage online referrals effectively.
Showcase IT Proficiency: Since the role requires IT literacy, include examples in your application that demonstrate your proficiency with Microsoft Word, email, and any online systems you have used in previous roles.
Highlight Collaborative Skills: In your application, mention any past experiences where you successfully collaborated with teams, particularly in a case management context. This will show your ability to work well with the Case Management team.
How to prepare for a job interview at TELUS Health
✨Showcase Your Qualifications
Make sure to highlight your relevant qualifications, such as your BACP/UKCP/COSCA/BPS accreditation or equivalent. If you're not accredited, emphasise your diploma and the extensive counselling hours you've completed.
✨Demonstrate Your Experience
Be prepared to discuss your experience in short-term counselling, especially within an EAP context. Share specific examples of how you've managed online referrals and provided effective support to clients.
✨Familiarise Yourself with the Company
Research TELUS Health and their approach to EAP services. Understanding their values and how they support client companies will help you align your answers with their mission during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle risk events and collaborate with a Case Management team. Think of past experiences where you successfully navigated similar situations and be ready to share those stories.
