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For Companies At a Glance
- Tasks: Provide short-term counselling and manage online referrals for client companies.
- Company: Join TELUS Health, a leader in EAP services supporting employee wellbeing.
- Benefits: Enjoy flexible working arrangements and the chance to make a real impact.
- Why this job: Be part of a supportive network and help others navigate their challenges.
- Qualifications: Must be an accredited practitioner or have significant counselling experience.
- Other info: Fluency in multiple languages is a plus; work collaboratively with a dedicated team.
The predicted salary is between 36000 - 60000 £ per year.
About TELUS Health
We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver short-term counselling services to our clients.
About the role
We are seeking experienced counselors to join our Clinical Affiliates Network. This role involves providing short-term counseling services to client companies and their employees, managing online referrals, and collaborating with our Case Management team.
Key Responsibilities:
- Manage online referrals promptly
- Provide short-term counseling to clients
- Offer timely written/verbal feedback and case notes
- Report risk events to the Case Management Team
Qualifications and Requirements:
- BACP/UKCP/COSCA/BPS, NCS, BABCP accredited practitioner or equivalent
- If not accredited: Diploma level qualification, registered member of a professional counseling body, 3 years post-qualification experience, and 450+ counseling hours
- Ability to work within a short-term counseling model in an EAP context
- Must be fluent in either of these languages: Bulgarian, Czech, Danish, Hungarian, Italian, Romanian, Ukrainian, Welsh, Mandarin and Cantonese, Portuguese, Latvian, Turkish, Polish, Lithuanian
- Access to a suitable, dedicated consulting room with appropriate privacy and waiting area
- IT literacy, including proficiency with Microsoft Word, email, and online systems
- Understanding of organizational dynamics and workplace issues
- Ability to work collaboratively with the Case Management team
Contact Detail:
TELUS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent EAP Counsellor
✨Tip Number 1
Familiarise yourself with the specific EAP services offered by TELUS Health. Understanding their approach and values will help you tailor your conversations during interviews, showing that you're genuinely interested in their mission.
✨Tip Number 2
Highlight your experience with short-term counselling models. Be prepared to discuss specific cases where you've successfully managed online referrals and collaborated with other professionals, as this is crucial for the role.
✨Tip Number 3
If you speak any of the required languages, make sure to mention this in your discussions. Being multilingual can set you apart from other candidates and demonstrate your ability to connect with a diverse client base.
✨Tip Number 4
Prepare to discuss your understanding of workplace dynamics and how they impact mental health. This knowledge will be essential in demonstrating your capability to provide effective support within an organisational context.
We think you need these skills to ace Independent EAP Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience in counselling. Emphasise your accreditation and any specific training related to EAP services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing emotional support and your understanding of workplace dynamics. Mention your experience with short-term counselling and how you can contribute to TELUS Health.
Highlight Language Proficiency: If you are fluent in any of the specified languages, make sure to mention this prominently in your application. This could set you apart from other candidates.
Provide Evidence of Experience: Include details about your post-qualification experience and the number of counselling hours you've completed. This will demonstrate your capability to manage online referrals and provide effective counselling.
How to prepare for a job interview at TELUS Health
✨Showcase Your Qualifications
Make sure to highlight your relevant qualifications and experience during the interview. Discuss your BACP/UKCP/COSCA/BPS, NCS, or BABCP accreditation, or if you're not accredited, emphasise your diploma level qualification and extensive counselling hours.
✨Demonstrate Your EAP Knowledge
Familiarise yourself with the specifics of the Employee Assistance Programme (EAP) model. Be prepared to discuss how you would manage online referrals and provide short-term counselling effectively within this framework.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various workplace issues. Think about past experiences where you successfully managed client cases and be ready to share these examples.
✨Emphasise Collaboration Skills
Since the role involves working closely with the Case Management team, highlight your ability to collaborate effectively. Share examples of how you've worked in a team setting to achieve positive outcomes for clients.
