At a Glance
- Tasks: Provide compassionate counselling via phone and video, helping clients overcome challenges.
- Company: Join TELUS Health, a leader in mental health and well-being.
- Benefits: Enjoy competitive pay, private medical insurance, and 24 days of annual leave.
- Other info: Flexible hours, supportive culture, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: Must be a registered counsellor with experience in brief solution-focused therapy.
The predicted salary is between 30000 - 40000 £ per year.
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About the Role
TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. You'll provide short-term, solution-focused counselling via telephone and video sessions, helping clients navigate life's challenges and build resilience. This is a unique opportunity to make a meaningful difference in the lives of our clients by delivering accessible, effective mental health support from the comfort of your own home.
Location: Anywhere in UK || Remote || Permanent, Full-Time, 35 Hours a week
Role & Responsibilities
- Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling model
- Identify client needs and refer to appropriate internal and external resources to ensure holistic support
- Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements
- Meet clinical objectives and KPIs as defined by Clinical Management
- Undertake mandatory E-Learning modules and attend training sessions to stay current with best practices
- Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concerns
- Utilize computer systems for appointment scheduling, client record management, and organizational information retrieval
- Keep abreast of relevant regulatory and legislative developments in mental health practice
- Participate in weekly team meetings, monthly one-to-one clinical supervision with your manager, and ongoing professional development opportunities
- Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice
Mandatory Requirements
- Currently Registered/Accredited membership with a recognized professional association (BACP or equivalent)
- If not accredited, then must hold a minimum Diploma Level 7 in Counselling or equivalent qualification (including completion of 100 hours organizational placement)
- Minimum 3 years post-qualifying experience working directly with clients
- Completed a minimum of 450 clinical hours
- Proven experience in assessment and short-term counselling delivery
- Demonstrated experience with brief solution-focused counselling models and telephone/video counselling delivery
- Strong capability in identifying and managing risk across child welfare, suicide/self-harm, substance abuse, and other safeguarding domains
- Strong clinical judgment, understanding of confidentiality responsibilities, excellent work ethic, and professional conduct
- Excellent written and verbal communication, cultural competency, and interpersonal abilities
- High-speed internet connection (essential for remote working) and proficiency with MS Office suite (Word, Excel, Outlook), MS Teams, OneNote, and SoftPhone systems
- Ability to work full-time, 35 hours per week over 5 days with flexibility to choose a fixed schedule
Desirable Qualifications
- Advanced clinical training or specialization in brief therapy models
- Experience working within EAP or occupational health settings
- Familiarity with specific client populations (e.g., workplace mental health, stress management)
- Experience with mental health information systems or EAP platforms
- Additional therapeutic qualifications or certifications beyond the minimum requirement
- Strong IT literacy and comfort with remote working technologies
- Experience in a multidisciplinary clinical team environment
Comprehensive Benefits Package
- Pension Plan: Competitive pension contributions to support your financial future
- Health & Wellness: Private Medical Insurance including Digital GP access, Dental Plan, and Life Insurance coverage
- Group Income Protection
- 24 days annual leave plus 2 additional wellbeing days per year, in addition to UK bank holidays
- Employee Support: Confidential EAP support available to you and your family, ensuring you receive the care you provide to others
- Flexible Working: Permanent remote position with the flexibility to work from anywhere in the UK
- Professional Growth & Development: Skill Development: Opportunities to expand your clinical expertise and develop new therapeutic competencies
- Diverse Caseload: Work with a diverse range of clients and presenting issues, accelerating your professional development
- Collaborative Learning: Share clinical knowledge and best practices with a multidisciplinary team of experienced mental health clinicians
- External Supervision: Regular clinical supervision with qualified supervisors to support your ongoing professional development
- Training Opportunities: Access to professional development programs, both internal and external
Work Environment:
- Work-Life Balance: Permanent remote role allowing you to maintain professional boundaries while working from home
- Supportive Culture: Part of a mission-driven organization committed to mental health and wellbeing
- Professional Community: Participate in weekly team meetings and monthly clinical forums with experienced practitioners
Why Join TELUS Health?
At TELUS Health, we believe every person deserves access to quality mental health support. As a Counsellor II, you'll be at the forefront of this mission, delivering evidence-based care that genuinely transforms lives. We're committed to supporting our clinicians through robust supervision, continuous learning, and a collaborative team environment where your professional growth is valued and nurtured.
If you're an experienced counsellor looking for flexible remote work without compromising on clinical rigor and professional development, we'd love to hear from you.
A bit about us: We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Counsellor (Remote) in Glasgow employer: TELUS Health
TELUS Health is an exceptional employer, offering a supportive and flexible remote work environment that prioritises the well-being of both employees and clients. With a strong commitment to professional growth, employees benefit from ongoing training, diverse caseloads, and collaborative learning opportunities within a mission-driven culture dedicated to improving mental health outcomes. Join us to make a meaningful impact while enjoying comprehensive benefits and a work-life balance that empowers you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Counsellor (Remote) in Glasgow
✨Tip Number 1
Get your networking game on! Reach out to fellow professionals in the mental health field, join relevant online forums, and connect with people on LinkedIn. You never know who might have a lead on a job or can give you insider info about TELUS Health.
✨Tip Number 2
Prepare for those interviews like a pro! Research TELUS Health’s values and mission, and think about how your experience aligns with their goals. Practise answering common counselling scenarios to showcase your skills and approach.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the TELUS Health team. Let’s get you that Counsellor position!
We think you need these skills to ace Counsellor (Remote) in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Counsellor role. Highlight your relevant experience, especially in brief solution-focused counselling, and show how you align with TELUS Health's mission to improve mental health outcomes.
Showcase Your Skills:Don’t forget to emphasise your clinical judgement and risk management skills. Mention any specific experiences that demonstrate your ability to handle safeguarding concerns, as this is crucial for the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see your qualifications and fit for the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at TELUS Health!
How to prepare for a job interview at TELUS Health
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the brief solution-focused counselling model. Brush up on your clinical judgement skills and be ready to discuss how you’ve managed risks in previous roles. This will show that you’re not just qualified, but also genuinely engaged with the work.
✨Showcase Your Experience
Prepare specific examples from your past experience that highlight your ability to provide short-term counselling and assessments. Think about times when you successfully navigated client challenges or referred them to appropriate resources. This will demonstrate your hands-on expertise and problem-solving skills.
✨Get Tech-Savvy
Since this is a remote role, ensure you’re comfortable with the technology you'll be using. Familiarise yourself with MS Office, MS Teams, and any other relevant software. You might even want to practice a mock session over video to feel more at ease during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing professional development opportunities, or the types of clients you’ll be working with. This shows your interest in the role and helps you gauge if it’s the right fit for you.
