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For Companies At a Glance
- Tasks: Drive client success and build strategic partnerships to enhance employee wellbeing.
- Company: Join TELUS Health, a global leader in health and well-being solutions.
- Benefits: Enjoy remote work, comprehensive training, and a range of health perks.
- Why this job: Make a real impact on people's lives while growing your career in a dynamic environment.
- Qualifications: 3+ years in customer-facing roles with strong relationship management skills.
- Other info: Be part of a diverse team focused on innovation and improving health outcomes.
The predicted salary is between 45000 - 60000 £ per year.
About TELUS Health
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. TELUS Health supports the total health and well‑being of over 35 million lives worldwide with our clinical expertise, global presence and digital well‑being platform offered through our Integrated Health Solutions.
Our Team and What We’ll Accomplish Together
At TELUS Health, we’re not just growing – we’re on a mission to be the most trusted wellbeing company in the world. Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide.
What You’ll Do
- Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C‑level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
- Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximise the value clients receive from TELUS Health solutions.
- Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organising networking events, and building strong internal partnerships to resolve client needs efficiently.
- Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
- Monitor & Optimise: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.
What You Bring
- 3+ years of experience in Account Management, Success Management or other customer facing relationship roles, additional experience in B2B sales is preferred.
- Consistent track record meeting and exceeding annual quotas.
- Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
- Proven track record of success in retaining and growing relationships with accounts and managing complex alliance and channel partners.
- A strong consultative approach to problem‑solving and project management, and a desire to exceed client expectations at every turn.
- Strong interpersonal skills, and solid written and oral communication skills.
- A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments.
- Experience with Salesforce or comparable CRM for data‑driven decision making.
- Travel within the assigned region(s) will be required.
What We Offer
- Sales incentive plan
- Comprehensive training and onboarding programme
- Primarily remote work with a strong preference for candidates based in or around London
- Pension
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan – claim back dental bills or the cost of new glasses
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
- Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
A Bit About Us
We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
EEO Statement
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID‑19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Customer Success Manager employer: TELUS Health
Contact Detail:
TELUS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TELUS Health on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding TELUS Health's mission and values. Think about how your experience aligns with their goal of enhancing employee wellbeing. Be ready to share specific examples of how you've driven client success in previous roles.
✨Tip Number 3
Showcase your consultative approach! During interviews, highlight times when you've solved complex problems for clients. This will demonstrate your ability to exceed client expectations, which is key for the Customer Success Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the TELUS Health team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in account management and customer relationships, and show us how you can drive strategic partnerships.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've met or exceeded quotas and improved client satisfaction in previous roles.
Be Personable: We’re all about people here at TELUS Health, so let your personality shine through in your application. Use a friendly tone and convey your passion for enhancing employee wellbeing and client success.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining our team and making a difference!
How to prepare for a job interview at TELUS Health
✨Know Your Stuff
Before the interview, dive deep into TELUS Health's mission and values. Understand their approach to employee wellbeing and how they leverage technology. This knowledge will help you connect your experience with their goals, showing that you're genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've driven client success or managed complex relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, client engagement strategies, and how success is measured at TELUS Health. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. TELUS Health values a people-focused culture, so being authentic and relatable can set you apart from other candidates. Show them who you are beyond your resume!