Senior Sales Development Representative – B2B (BPO Market)

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company\’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Position Overview

The Senior SDR will play a pivotal role in fueling our B2B pipeline. You’ll be focused on identifying, engaging, and qualifying decision-makers at target companies, creating meaningful sales conversations that lead to new business opportunities.

This is a high-impact, outbound-heavy role that requires strategic thinking, commercial acumen, and a consultative approach to outreach.

In your new role you will be using various tools and techniques to gather data on potential clients, assessing their fit with the company’s offerings, and initiating contact to spark interest.

By effectively communicating the value proposition, you pave the way for the Commercial team to engage and convert these leads into valuable business relationships.

Key responsibilities

• Research, identify, and prospect into ideal B2B customer profiles across industries such as fintech, e-commerce, SaaS, healthcare, logistics, and more
• Build multi-threaded relationships with key stakeholders (e.g. VPs of Operations, Customer Support, Finance, Procurement, etc.)
• Drive outbound campaigns via email, phone, LinkedIn, and other B2B channels to create qualified sales opportunities
• Qualify inbound leads based on detailed discovery using frameworks like BANT, or SPIN
• Work closely with Account Executives to move qualified opportunities through the sales funnel
• Use CRM and sales engagement platforms to track pipeline and optimize workflows
• Collaborate with marketing on content and messaging strategies for B2B campaigns
• Share insights from the field to help shape GTM strategies and positioning

Requirements

• 3+ years of experience in a B2B sales development or business development role
• Experience selling to mid-market or enterprise buyers, preferably in the BPO, SaaS, or tech-enabled services space
• Proven success generating pipeline through outbound channels in a B2B environment
• Strong understanding of B2B buying cycles and ability to engage with senior-level stakeholders
• Excellent written and verbal communication skills, with a consultative sales approach
• Comfortable working with CRMs, sales engagement tools, and lead generation platforms
• Self-starter with strong time management skills and a hunter mentality
• Familiarity with outsourcing solutions, contact centers, or customer experience platforms
• Experience selling to global teams
• Background in high-growth or startup environments
• Understanding of complex B2B procurement processes and multi-stakeholder sales cycles