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- Tasks: Lead a global quality team to enhance AI data quality operations.
- Company: Join a pioneering company transforming AI through human intelligence.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact in AI while leading a multicultural team.
- Qualifications: 5+ years in leadership, expertise in AI, and strong communication skills.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a highly experienced Senior Quality Manager with deep expertise in Artificial Intelligence data quality operations. The successful candidate will design, lead, and implement a comprehensive quality model that supports and enhances AI-driven program performance across a global organization. This role will oversee a large, internationally distributed quality team and requires proven experience in AI data workflows, global vendor management, and cross-functional collaboration. As a prominent customer-facing position, the Senior Quality Manager must demonstrate exceptional communication skills, a strong commitment to customer satisfaction, and the ability to consistently meet critical delivery timelines.
Responsibilities
- Lead the strategic direction operations for the quality department for a large, highly strategic global program.
- Lead and develop a team of multi-cultural quality professionals to ensure the delivery of quality metrics that align to customer requirements and business objectives.
- Develop and own solutions to establish efficient and effective quality processes and streamline existing processes.
- Participate and lead in the development of new quality processes and quality tools.
- Consistent and focused analysis and reporting of program progress, trends and achievements.
- Proactively monitor progress and risks, resolve issues and initiate corrective action as appropriate.
- Customer facing from a quality and learning perspective - interacting, communicating and partnering in meetings, written communication or any other formats as needed.
- Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategies.
- Ensure the necessary support, interventions and education are in place to enable our global team of raters to deliver best results, in line with program quality metrics.
- Responsible for the quality teams performance appraisals and team development.
- Interviewing, hiring, ensuring team members are inducted and trained to a high standard.
- Travel will be required periodically.
Essential Skills
- Expertise in Artificial Intelligence.
- 5+ years experience in team leadership and customer-facing experience.
- 3+ years experience as a Quality Manager or Operations Manager with large teams.
- 1+ year experience in Human Relevance rating is preferred.
- Bachelor’s degree in related field or equivalent work experience.
- Experience working in a fast-paced, customer-focused environment.
- Excellent leadership, interpersonal and listening skills.
- Excellent written and verbal communication skills and excellent presentation skills.
- A track record of partnering, internally and externally, in the development, implementation and adoption of quality programs.
- Planning and project management skills.
- Strong data analysis skills.
- The ability to find ways of solving or pre-empting problems.
- The ability to adjust to frequent change with a high degree of initiative and drive.
If this opportunity sounds appealing to you, apply now! Only shortlisted candidates will be contacted/interviewed. Kindly attach an updated copy of your CV in English.
AI Senior Quality Manager in London employer: TELUS Digital
Contact Detail:
TELUS Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Senior Quality Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the AI and quality management space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies that highlight your experience in AI data quality operations. When you get the chance to chat with potential employers, share specific examples of how you've led teams and improved processes.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to quality management and AI. Focus on your leadership style and how you handle customer-facing situations. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of enhancing AI through human intelligence.
We think you need these skills to ace AI Senior Quality Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience in AI and quality management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI and quality management. Share specific examples of how you've led teams or improved processes in previous roles.
Showcase Your Communication Skills: Since this role is customer-facing, we need to see your exceptional communication skills in action. Whether it’s in your CV, cover letter, or any additional documents, make sure your writing is clear, concise, and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TELUS Digital
✨Know Your AI Inside Out
Make sure you brush up on your knowledge of AI data quality operations. Be ready to discuss specific examples of how you've improved quality metrics in previous roles, as this will show your deep expertise and understanding of the field.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading multicultural teams. Think of examples where you successfully developed team members or implemented effective quality processes. This will demonstrate your capability to manage a large, distributed team effectively.
✨Communicate Like a Pro
Since this role is customer-facing, practice your communication skills. Be ready to explain complex quality concepts in simple terms and share experiences where you’ve built strong relationships with stakeholders. This will highlight your interpersonal skills.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare examples of how you've proactively identified risks and implemented corrective actions in past projects. This will showcase your initiative and ability to adapt to change.
