Product Manager-Sales Order Portal

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as the innovative technology solutions we offer. Our team members include people like you – enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together: TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

The Product Manager is responsible for the overall success of Sales Order Portal, from conception to launch and beyond. This includes gathering and understanding customer needs, developing product requirements, working with engineering and design to bring the product features to life, and working with marketing and sales to ensure the Sales Order Portal achieves the business goals.

Sales Order Portal equips Ag Retailers and Manufacturers with a centralized hub for all customer order interactions and account management tasks. Consolidating these processes into one easy-to-use platform provides consistency and visibility throughout the buying cycle, enhancing customer experience with the convenience of placing, monitoring, and handling orders whenever and wherever needed. The Sales Order portal supports the Order 2 Cash Use Case and is integrated with the Proagrica Network ensuring our customers can achieve supply chain digitalisation through the use of a B2B integration and the Portal underpinned by the Proagrica Network.

Key Responsibilities and Accountabilities of the role of Product Manager:

• Customer Focus: Gather, evaluate, and have a solid understanding of customer use cases. Maintain close contact with customers to gain a sense for where the market is heading. Create processes that are adept at recognizing customer needs. Meet with external and internal sales teams in various regions to understand market needs for the products under their management. Work closely with the Sales Enablement and Customer Insights team to test proposed product features with customer focus groups to determine market fit. Segment markets and understand the needs of those sub-segments in greater detail.
• Go to Market & Product Marketing Lifecycle: Working with the marketing team, develop clear go to market launch plans, assist with the creation of sales collateral and formulates internal communications on product updates. Generate the necessary customer onboarding documentation, videos, and training guides for internal and external teams to support features releases of the owned product range. Develops or supports pricing strategy, if applicable. Is independently accountable for portions of launch and strategy execution as assigned. Understanding TAM and how more can be unlocked through innovation of the product.
• Product Delivery & Development Lifecycle: Have a thorough understanding of the broader product experience and use this knowledge to develop comprehensive prototypes. Drives key end-to-end lifecycle components, from planning to release. Have a thorough understanding of the company's SDLC processes, including agile processes. Helps drive solutions for complicated design challenges. Writes clear requirements for complex features or products and is responsive to requests for clarifications. Manages product without direct supervision, involving manager or other senior leaders only when appropriate. Develops product vision and roadmap plan aligned with business strategy and communicates across all critical stakeholders. Uses knowledge of competitors to inform product decisions and roadmaps. Understands how to use data to drive commercial decisions and growth opportunities for the product.

The product manager is also required to facilitate and manage the execution of the roadmap with their counterparts in Technology to ensure new features and improvements are delivered on time according to the agreed roadmap.

Note competencies required of the product manager:

• Ideally product management experience within an IT focused organisation.
• Any exposure to the Ecommerce process, Business to Business integration or Supply Chain product development should be highlighted in the application.
• Identified, led, and released changes or enhancements that improved customer satisfaction and/or commercial impact.
• Demonstration of thorough product development knowledge, including the ability to develop related business cases, content, and product plans.
• Successful participation in customer engagements.

Education to Qualify: Three Year Tertiary qualification in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential. Ability to innovate and unlock opportunities.

Join us. Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. The more diverse perspectives we have the more likely we are to crack the code on what our customers want, and our communities need.

Do you share our passion for enabling remarkable human outcomes? Together, let’s make the future friendly.

Accessibility: TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.