At a Glance
- Tasks: Help customers with software issues and provide top-notch support via phone, email, and chat.
- Company: Join TELUS, a leader in agricultural software solutions with a focus on customer satisfaction.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and continuous learning.
- Why this job: Make a real difference by helping customers thrive with our innovative software.
- Qualifications: Experience in customer service, strong problem-solving skills, and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Position Overview
We are recruiting a Customer Services Advisor within our Support teams, providing customer support for TELUS Crop Management (TCM) software used by agricultural businesses. The role involves helping customers resolve software-related issues, answering questions on functionality, migration between products, troubleshooting problems, and guiding users through the system. Queries may come via telephone, email, and online chat.
Responsibilities
- Providing multi‑channel support and advice to resolve customer queries via phone, email and online chat.
- Investigating and troubleshooting issues across a variety of software products.
- Gaining detailed knowledge of our products, brand and customer base.
- Working in a highly collaborative team to find solutions to customer queries.
- Proactively maintain a high degree of expertise across our products.
- Communicating effectively with colleagues and customers across the business.
- Participating in adding to our substantial learning resources to allow customers to self‑serve.
- Collaborating with the wider team on additional project work as opportunities arise.
- Providing exceptional customer service to our customers, ensuring they feel happy and satisfied.
Qualifications
- Customer service or support experience, ideally in software support.
- Confidence handling customer calls & an ability to interact positively with customers at all levels.
- Strong problem‑solving skills, attention to detail and accurate record‑keeping skills.
- Ability to learn new software systems quickly with aptitude for learning.
- Collaborative approach and willingness to ask questions & passionate about delivering excellent customer service.
- Good computer skills, with an analytical and organised approach to problem solving.
- Exhibit self‑motivation, efficiency and team working.
- Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet goals.
- Be inquisitive and proactive, demonstrate ability to work both independently and as part of a team.
- Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required.
- Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants.
This is a full‑time, hybrid role. There may be opportunity for remote working for exceptional candidates.
Accessibility and Equal Opportunity
TLUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
#J-18808-LjbffrCustomer Service Advisor in Linton employer: TELUS Agriculture & Consumer Goods
At TELUS Agriculture & Consumer Goods, we pride ourselves on being an exceptional employer that values collaboration, inclusivity, and employee growth. Our Customer Service Advisors play a vital role in supporting agricultural businesses with our innovative software, and we offer a dynamic work culture that encourages continuous learning and development. With opportunities for hybrid and remote work, as well as a commitment to diversity and accessibility, we ensure that our team members feel valued and empowered to deliver outstanding customer service.
Contact Details:
TELUS Agriculture & Consumer Goods Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Linton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TELUS Agriculture & Consumer Goods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TELUS Agriculture & Consumer Goods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Linton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TELUS Agriculture & Consumer Goods:Your cover letter is your chance to shine! Tell us why you want to work at TELUS Agriculture & Consumer Goods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TELUS Agriculture & Consumer Goods!
How to prepare for a job interview at TELUS Agriculture & Consumer Goods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
