Customer Support Advisor

TELUS Agriculture & Consumer Goods is a great place to work. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as the innovative technology solutions we offer. Our team members include people like you - enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together: TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

We are currently seeking a first-line Customer Support Advisor to join our team and provide direct support for our software solutions. In this role, you will guide our customers through everything from core product functionality and training scenarios to software licensing queries. You will need to be able to combine excellent customer service, with great organisational skills and be an enthusiastic team player. You will be expected to work hard, push the boundaries and take responsibility to delight our customers.

Here’s how:

• Providing multi-channel support and advice to resolve customer queries via phone, email and online chat.
• Investigating and troubleshooting issues across a variety of software products.
• Setting up screen share sessions in order to troubleshoot more complex issues.
• Logging all interactions using our Salesforce Cloud CRM system.
• Gaining detailed knowledge of our products, brand and customer base.
• Working in a highly collaborative team to find solutions to customer queries.
• Proactively maintain a high degree of expertise across our products.
• Communicating effectively with colleagues and customers across the business.
• Participating in adding to our substantial learning resources to allow customers to self-serve.
• Collaborating with the wider team on additional project work as the opportunities arise.
• Providing exceptional customer service to our customers, ensuring that they feel happy and satisfied.

What we’d like our candidate to have:

• Previous customer support/service experience ideally in software support.
• Good computer skills, with an analytical and organised approach to problem solving.
• Be passionate about delivering excellent customer service.
• Exhibit self-motivation, efficiency and team working.
• Have strong numerical, written, and oral communication skills.
• An ability to interact positively with customers at all levels.
• Have fine attention to detail and good time management skills.
• Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals.
• Be inquisitive and proactive – showing an appetite to problem solve, demonstrate ability to work both independently and as part of a team.
• Show aptitude for learning and developing new skills.
• Be comfortable working across teams in different locations.
• Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required.
• Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants.

Join us Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future. Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need. Do you share our passion for enabling remarkable human outcomes? Together, let’s make the future friendly.

Accessibility TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. This is Full-Time, Remote working.