Onboarding & Pre-Sales Engineer | Telematics in Salford

Would you like to join one of the fastest growing, multi-national Internet of Things (IoT) companies in the world? Good, we're building something big in the UK & Ireland - and we're looking for a technically driven Onboarding & Pre-Sales Engineer to help deliver world-class telematics solutions for customers across the UK & Ireland. Teltonika is a global leader in Internet of Things (IoT), with over 25 years of innovation, operations in 27+ countries, and more than 2,500 employees worldwide. Following the launch of our UK operation in 2024, we're continuing to invest heavily in our Telematics business. This newly created role will play a key part in supporting our continued growth, working closely with customers, partners and our commercial team to deliver outstanding technical solutions from pre-sales through to deployment and long-term support.

Location
Salford, Greater Manchester, UK Head Office, Suite G 2.1, Building 8, Exchange Quay, M5 3EJ

In this role, you will:

• Lead the technical onboarding of new customers from initial setup through to successful go-live.
• Deliver customer training on Teltonika hardware, software platforms and reporting tools.
• Produce clear onboarding documentation, user guides and configuration summaries tailored to the client.
• Act as the primary technical point of contact throughout the onboarding process.
• Design and recommend telematics solutions that meet customer operational and commercial requirements.
• Support Business Development Managers throughout the sales process by providing technical expertise, solution demonstrations and proof-of-concept activities.
• Install, configure and commission Teltonika telematics devices across a range of vehicle types and customer environments.
• Carry out site surveys, hardware testing and quality assurance activities to ensure successful deployments.
• Manage and maintain a stock of field equipment, tools and spare units across Teltonika product ranges.
• Provide remote technical support, troubleshooting hardware, connectivity and software issues.
• Assist customers with integrating Teltonika solutions into third-party platforms and fleet management systems.
• Work closely with internal technical teams to test new configurations, improve customer solutions and share technical knowledge.
• Maintain accurate technical documentation, installation records and support logs.
• Represent Teltonika professionally during customer visits, technical meetings and project delivery.

What we expect of you:

• Proven experience in a customer-facing technical support, field engineering, installation and pre-sales engineering role.
• Strong experience in solution design, with a proven track record of providing technical solution advice within a sales or pre-sales team.
• Strong hands-on experience installing and configuring hardware, including low-voltage vehicle wiring.
• Experience working with telematics, GPS tracking systems or similar vehicle technology.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Experience diagnosing and resolving technical issues independently both remotely and on-site.
• Comfortable travelling to customer sites throughout the UK & Ireland.
• Full UK Driving Licence.

Experience in one or more of the following would be advantageous:

• Telematics & GPS Tracking
• Fleet Management Solutions
• IoT (Internet of Things)
• Vehicle Electronics
• CAN Bus, OBDII, RS232 or RS485
• API Integrations
• Industrial Networking
• LTE / 4G / 5G Connectivity
• VPN, VLAN and Firewall Configuration
• Teltonika Telematics Products (FMB, FMC, TAT Series)
• Teltonika Networks Products (RUT, RUTX, TRB Series)
• Teltonika RMS (Remote Management System)
• CCNA, HNC/HND, City & Guilds or equivalent technical qualification

What we offer:

• Competitive basic salary with access to our commission structure.
• Flexible working around core hours.
• Hybrid working.
• Opportunity to work with one of the world's fastest-growing IoT manufacturers.
• Exposure to cutting-edge telematics and IoT technologies.
• Genuine career progression within a rapidly expanding global organisation.
• Professional development through structured career pathways.

Benefits:

• Free on-site parking.
• 2-minute walk from Exchange Quay tram stop.
• Free on-site wellness centre and gym classes.
• Remote GP, counselling and physiotherapy services.
• Life Assurance.
• Enhanced annual leave plus your birthday off.
• Pension scheme.
• Cycle to Work scheme.
• Employee referral programme.
• Regular company and team events.

If you enjoy solving technical challenges, working directly with customers and delivering innovative IoT solutions that make a real difference, we'd love to hear from you.

If you have any questions, please do not hesitate to contact Darlingtone Mumba, UK & Ireland Recruitment & People Coordinator, at Darlingtone.Mumba@teltonika.co.uk

Legal and Equal Employment Conditions:
We are an equal opportunities employer and value diversity in our workforce. All applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. All employment is decided on the basis of qualifications, merit, and business need. Please note that all applicants must have the legal right to work in the UK.