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For Companies At a Glance
- Tasks: Delight customers with exceptional service and help them find the right tech solutions.
- Company: Join Telstra, an iconic Aussie brand connecting Australians for generations.
- Benefits: Earn $30.33/hour, enjoy discounts, flexible hours, and access to 17,000 learning programs.
- Why this job: Make a meaningful impact while growing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for learning; experience is a plus but not required.
- Other info: Be part of a diverse team that values every unique perspective.
The predicted salary is between 22 - 25 £ per hour.
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in‑store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You’ll Be Doing:
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go‑To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
- Hourly Rate: $30.33 per hour
- Junior rates apply for those under 20 years of age.
- Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Plus 12% Superannuation
- Plus 10% Variable Remuneration (if eligible)
- The first 2 months guaranteed while you learn on board.
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Is It You We’re Looking For?
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can‑do attitude, even when things get busy.
- Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
How to Apply:
Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.
Join Us at Telstra Retail: When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!
Telstra Retail: Part Time Customer Service & Sales Consultant ARNDALE employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telstra Retail: Part Time Customer Service & Sales Consultant ARNDALE
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telstra. Understand their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can provide exceptional customer experiences, just like they want in the role.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and looking polished shows that you take the opportunity seriously and are ready to represent the Telstra brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Telstra Retail: Part Time Customer Service & Sales Consultant ARNDALE
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and making their experience memorable.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. Mention your communication skills and any experience you have in sales or customer service—this will help us see why you're a great fit!
Be Authentic: Don’t be afraid to show your personality! We love seeing genuine applicants who are excited about the role. Share your story and what makes you unique; it helps us get to know you better.
Apply Through Our Website: Remember to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Telstra
✨Know Your Stuff
Familiarise yourself with Telstra's products and services. Being able to discuss the latest gadgets and how they can benefit customers will show that you're genuinely interested and ready to be the go-to tech expert.
✨Showcase Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about delighting customers and creating memorable experiences.
✨Demonstrate Your Sales Drive
Be ready to talk about your sales achievements or how you've met targets in previous roles. If you don’t have direct experience, think of situations where you persuaded someone or helped them make a decision—this will highlight your consultative selling skills.
✨Embrace the Team Spirit
Since collaboration is key at Telstra, come prepared to discuss how you work well in a team. Share examples of how you've contributed to a positive team environment and supported your colleagues in achieving goals.
