At a Glance
- Tasks: Assist customers with product selection and service activation while troubleshooting issues.
- Company: Join Telstra, a leading tech retailer with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, generous discounts, flexible hours, and extensive training opportunities.
- Other info: Inclusive culture that values diverse perspectives and offers excellent career growth.
- Why this job: Be the go-to tech expert and create memorable experiences for customers.
- Qualifications: Great communication skills and a passion for learning; experience is a plus but not required.
The predicted salary is between 71330 - 71330 £ per year.
Telstra Retail: Full Time Customer Service & Sales Consultant ELLENBROOK
Employment Type: Permanent
Closing Date: 9 Oct :59pm
Job Title: Telstra Retail: Full Time Customer Service & Sales Consultant ELLENBROOK
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
You will create positive experiences through effective communication and adherence to retail standards.
This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
- Annual Fixed Remuneration: $71,330 per year * Junior Rates apply for those under 20 years of age.
- Plus 12% Superannuation
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave
Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career
- Growth
Opportunities: Access over 17,000 learning programs through Linked In Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
We welcome applications from people of all backgrounds, abilities, and experiences, and strive to create a workplace where everyone is respected, valued, and can thrive.
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Telstra Retail: Full Time Customer Service & Sales Consultant Ellenbrook employer: telstra
Telstra Retail in Liverpool at Westfield is an excellent employer, offering a vibrant work culture where employees are encouraged to grow and develop their skills in the fast-paced tech retail environment. With flexible hours and competitive pay, team members enjoy a supportive atmosphere that values exceptional customer service and innovation, making it a rewarding place to build a career with an iconic brand.
StudySmarter Expert Advice🤫
We think this is how you could land Telstra Retail: Full Time Customer Service & Sales Consultant Ellenbrook
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at telstra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like telstra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telstra Retail: Full Time Customer Service & Sales Consultant Ellenbrook
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to telstra:Your cover letter is your chance to shine! Tell us why you want to work at telstra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at telstra!
How to prepare for a job interview at telstra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
