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For Companies At a Glance
- Tasks: Delight customers with exceptional service and tailored solutions in-store.
- Company: Join Telstra, an iconic Aussie brand focused on building a connected future.
- Benefits: Enjoy 30% off services, exclusive discounts, flexible parental leave, and unlimited learning access.
- Why this job: Be part of a dynamic team where every day offers new challenges and opportunities for growth.
- Qualifications: Strong customer connection skills, sales drive, and a positive attitude are essential.
- Other info: Flexible roles available; we celebrate diversity and inclusivity in our workplace.
The predicted salary is between 24000 - 36000 £ per year.
Employment Type
Permanent
Closing Date
30 Jan :59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
If you’d like to know a little more, here’s something we prepared earlier:
We offer the perkiest of perks.
When it comes to rewarding our people, we’ve got so much to be excited about. Some of these include:
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30% off Telstra services
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Exclusive discounts and offers across 240 brands and partners
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A flexible, inclusive approach to parental leave – do it your way!
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Unlimited access to 17000 learning programs – something for everyone!
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Monthly performance rewards and recognition programs
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There’s more!
We’re hiring.
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Locations: we are currently hiring across:
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Atherton
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Cairns
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Earlville
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Smithfield
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Casual, Part Time- and Full-Time roles available
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Store hours vary –
Is it you we’re looking for?
We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
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The ability to easily build a connection with a variety of new and existing customers
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An appetite to quickly develop customised solutions for customers
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A drive to reach (and exceed!) sales targets and KPIs
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The hunger to learn and grow within the role (and beyond!)
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A positive and resilient approach to customer service within a busy environment
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Experience in a customer-facing role
Hit Apply now!
After you’ve submitted your application, our next step is an assessment supported by our partner, Hire Vue. Please keep an eye out for their email to move things along.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.
Telstra Retail: Customer Service & Sales Consultant employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telstra Retail: Customer Service & Sales Consultant
✨Tip Number 1
Familiarise yourself with Telstra's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can help you feel more confident and prepared to handle various situations that may arise in-store.
✨Tip Number 3
Research the latest trends in telecommunications and retail. Being knowledgeable about industry developments will allow you to engage customers effectively and position yourself as a valuable asset to the team.
✨Tip Number 4
Network with current or former Telstra employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be incredibly beneficial for your interview preparation.
We think you need these skills to ace Telstra Retail: Customer Service & Sales Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Telstra is looking for in a Customer Service & Sales Consultant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and sales. Use specific examples that demonstrate your ability to connect with customers and meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Telstra. Mention how your skills align with their values and how you can contribute to their mission of building a connected future.
Prepare for the Assessment: After submitting your application, be ready for the assessment by Hire Vue. Familiarise yourself with common interview questions related to customer service and sales, and practice articulating your experiences clearly.
How to prepare for a job interview at Telstra
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Telstra's focus on delighting customers.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Highlight your ability to identify customer needs and develop tailored solutions, showcasing your consultative approach that Telstra values.
✨Familiarise Yourself with Telstra's Products
Before the interview, take some time to research Telstra's latest products and services. Being knowledgeable about their offerings will not only impress your interviewers but also show your commitment to the role and the company.
✨Emphasise Your Teamwork and Collaboration
Since the role involves working closely with others, be ready to share examples of how you've successfully collaborated in a team environment. Highlight your ability to empower colleagues and contribute to a positive workplace culture.
