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For Companies At a Glance
- Tasks: Provide technical support for live sports and media services in a fast-paced environment.
- Company: Join Telstra, Australia's leading telecommunications and technology company with a global presence.
- Benefits: Diverse and inclusive workplace, flexible roles, and opportunities for career growth.
- Why this job: Be part of an exciting team delivering cutting-edge broadcast solutions and technologies.
- Qualifications: Attention to detail, problem-solving skills, and a passion for technology.
- Other info: Ideal for tech enthusiasts looking to thrive in a dynamic broadcast environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Telstra is hiring for the Technical Solutions Support role at Telstra. The role is based in London with Telstra Broadcast Services (TBS) and focuses on Master Control Room (MCR) operations supporting live sports and media content across fibre, internet, satellite and cloud platforms.
The Role
As an MCR Technical Operator you thrive on solving problems and provide technical service, solutions and support to video & IP networks, infrastructure, products, and services operated by Telstra, including emerging technologies.
Key Responsibilities
- Primary support and operational duties for the TBS MCR and Telstra\\\’s Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN) and cloud platforms
- Undertaking pre-event checks and configuration of broadcast encoders and decoders
- Monitoring and switching live services (lines in and lines out)
- Evaluating signal quality and platform stability at both an IP and HD-SDI level
- OTT service delivery and management
- Satellite downlinking and line-up to EBU standards
- Scheduling of kit and capacity management
- Booking feeds with uplinks when needed
- Operating software-based recording and playback devices
- Providing first line support to issues and incidents and implementing service restoration procedures
- Recording incidents and irregularities
- Monitoring system alerts and performance thresholds and identifying preventative action
- Communicating with suppliers, partners and customers as required
About You
To be eligible for this role, we are looking for candidates with the following experience:
- Able to work meticulously with high attention to detail
- Structured approach to work; task driven and diligent
- Calm in a crisis, able to methodically analyse and identify an issue
- Thrives working in a fast paced environment
- Professional manner when dealing with customers, international MCRs, and internal departments
- Technology enthusiast, curious and keen to learn
Technical Proficiency
- Working within IT environments
- Measuring via waveform monitors
- Operation of routing tools/panels
- Familiar with IP streaming technologies (e.g. DVB transport streams)
- Encoder/decoder hardware operation and configuration
- Common broadcast terminology and solutions
- Familiar with transmission automation systems
- Familiar with OTT streaming systems
Additional Skills and Experience (Helpful but not required)
- Prior work in a fast paced live sports or entertainment environment
- Technical and/or broadcast training and qualifications
- Languages in addition to English
Inclusion and Accessibility
We\\\’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate. To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Broadcast Media Production and Distribution
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Technical Solutions Support employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Support
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Technical Solutions Support role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical proficiency and problem-solving abilities. Share specific examples of how you've tackled challenges in the past – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to the role, especially around live sports transmission and IP networks. The more prepared you are, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about building a diverse team, so don’t hesitate to show us what makes you unique!
We think you need these skills to ace Technical Solutions Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Solutions Support role. Highlight your relevant experience with IT environments and any technical skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: Since this role is all about solving problems, share specific examples of how you've tackled challenges in previous jobs. We love hearing about your calm approach in a crisis and how you methodically analyse issues.
Be Professional and Personable: When writing your application, keep a professional tone but let your personality shine through. We appreciate candidates who can communicate well with customers and colleagues alike, so don’t be afraid to show us your enthusiasm for technology!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Telstra!
How to prepare for a job interview at Telstra
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to video and IP networks. Familiarise yourself with the specific technologies mentioned in the job description, like OTT streaming systems and encoder/decoder hardware. Being able to discuss these confidently will show that you're not just a candidate, but a tech enthusiast ready to dive into the role.
✨Prepare for Problem-Solving Scenarios
Since the role involves troubleshooting and providing solutions, think of examples from your past experiences where you've successfully solved technical issues. Be ready to walk through your thought process during these situations, as it will demonstrate your calmness under pressure and structured approach to problem-solving.
✨Show Your Passion for Live Sports and Media
Given the focus on live sports transmission, express your enthusiasm for the industry. Share any relevant experiences or projects you've been involved in, whether it's working in a fast-paced environment or simply being a fan of live sports. This will help you connect with the interviewers and show that you understand the stakes involved.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the technologies they use, the team dynamics, or upcoming projects. This not only shows your interest in the position but also gives you a chance to assess if the company aligns with your career goals.
