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For Companies At a Glance
- Tasks: Delight customers with exceptional service and help them find the right products.
- Company: Join Telstra, a leading telecommunications company with a supportive culture.
- Benefits: Earn $30.33 per hour, enjoy discounts, and access 17,000 learning programs.
- Why this job: Be the go-to tech expert and make a real impact on customer experiences.
- Qualifications: Great communication skills and a passion for learning; experience is a plus.
- Other info: Flexible hours, career growth opportunities, and a diverse, inclusive team.
The predicted salary is between 13 - 16 £ per hour.
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
- Hourly Rate: $30.33 per hour
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest! Junior rates apply for those under 20 years of age.
- Penalty rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Plus 12% Superannuation
- Plus 10% Variable Remuneration
- If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time). The first 2 months guaranteed while you learn on board.
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Customer Service & Sales Consultant in Tamworth employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Consultant in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telstra and its products. This will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your problem-solving abilities and how you would handle different customer situations. Role-playing with a friend can be super helpful!
✨Tip Number 3
Show off your sales drive! Be ready to share examples of how you've met or exceeded targets in the past. If you don’t have direct experience, think about times when you’ve persuaded someone or sold an idea.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service & Sales Consultant in Tamworth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and making their experience memorable.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to show us you're a perfect fit for the role!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the Customer Service & Sales Consultant position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Telstra
✨Know Your Stuff
Familiarise yourself with Telstra's products and services before the interview. Being able to discuss the latest gadgets and how they can benefit customers will show your passion for the role and your commitment to providing exceptional customer experiences.
✨Showcase Your People Skills
Prepare examples of how you've successfully connected with customers in the past. Whether it's resolving an issue or making someone's day better, demonstrating your great communication skills will highlight your suitability for a customer-facing role.
✨Be Solution-Oriented
Think of scenarios where you had to think on your feet to provide a solution. This will showcase your ability to tailor solutions for each customer, which is key for a Customer Service & Sales Consultant at Telstra.
✨Emphasise Teamwork
Since collaboration is important in this role, be ready to discuss how you've worked effectively within a team. Share experiences that illustrate your ability to contribute to a positive environment and achieve collective goals.
