At a Glance
- Tasks: Help customers choose tech that enhances their lives and meet sales targets.
- Company: Join Telstra, a leading tech company with a supportive team culture.
- Benefits: Competitive salary, generous discounts, flexible hours, and extensive training opportunities.
- Other info: Inclusive workplace that values diverse perspectives and offers career growth.
- Why this job: Be the go-to tech expert and make a real difference in customers' lives.
- Qualifications: Great communication skills and a passion for learning are essential.
The predicted salary is between 64915 - 64915 € per year.
As a Retail Customer Service & Sales Consultant at Telstra, you will assist customers in making technology choices that enhance their lives, provide expert guidance, and meet sales targets while fostering a positive, collaborative store environment.
Responsibilities
- Deliver exceptional customer experiences: help customers find the right products and services to suit their needs and make their time at Telstra memorable.
- Be the go‑to tech expert: stay up to date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and excel: use consultative selling skills to meet and exceed sales targets and KPIs.
- Collaborate and contribute: work closely with the team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
- Annual Fixed Remuneration: $64,915.20 per year (Junior rates apply for those under 20 years).
- Penny rates: Additional 25% for weekday hours after 6 PM, 25% for Saturday, 100% for Sunday, and 150% for public holidays.
- Generous discounts: 30% off Telstra services and exclusive offers from over 240 brands.
- Leave options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the option to purchase up to 4 weeks additional leave.
- Training & career growth: access more than 17,000 learning programs with LinkedIn Learning and participate in the Future Ready program.
- Flexibility: flexible working hours and a supportive approach to parental leave.
- Recognition & rewards: monthly performance rewards and a range of recognition programs.
- Inclusive culture: a diverse and inclusive team that values and respects unique perspectives.
Qualifications
- Great communication skills: natural at connecting with people and enhancing their day.
- Solution‑oriented approach: enjoys thinking on feet and tailoring solutions for each customer.
- Sales drive: motivated to achieve and exceed sales targets and KPIs.
- Passion for learning: eager to grow and develop skills in a dynamic environment.
- Resilience and positivity: maintains a can‑do attitude even during busy periods.
- Customer‑facing experience: prior experience is a plus but enthusiasm is required; training will be provided.
Telstra is an equal opportunity employer. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
Full Time Customer Service & Sales Consultant HAY STREET employer: Telstra
Telstra is an exceptional employer that prioritises employee growth and a collaborative work culture. With generous benefits including flexible working hours, extensive training opportunities, and a commitment to inclusivity, employees are empowered to thrive both personally and professionally in a supportive environment. Located on Hay Street, this role offers the chance to engage with customers while being part of a dynamic team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Customer Service & Sales Consultant HAY STREET
✨Tip Number 1
Get to know the company inside out! Research Telstra's products and services so you can chat confidently about how they enhance customers' lives. This will show you're genuinely interested and ready to be the go-to tech expert.
✨Tip Number 2
Practice your consultative selling skills! Role-play with a friend or family member to get comfortable tailoring solutions for different customer needs. The more you practice, the better you'll be at exceeding those sales targets!
✨Tip Number 3
Show off your communication skills! During interviews, focus on sharing stories that highlight your ability to connect with people and create memorable experiences. Remember, it's all about making that personal connection!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Telstra team and ready to contribute to that positive, collaborative environment.
We think you need these skills to ace Full Time Customer Service & Sales Consultant HAY STREET
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and sales. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for, like your communication skills and sales drive. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at Telstra
✨Know Your Tech
As a Customer Service & Sales Consultant, being the go-to tech expert is crucial. Brush up on the latest gadgets and services offered by Telstra. Familiarise yourself with their products so you can confidently provide informed guidance during the interview.
✨Showcase Your Communication Skills
Great communication is key in this role. Practice articulating your thoughts clearly and engagingly. Consider role-playing common customer scenarios with a friend to demonstrate your ability to connect with people and enhance their experience.
✨Demonstrate Your Sales Drive
Prepare examples of how you've met or exceeded sales targets in previous roles or situations. Highlight your consultative selling skills and how you tailor solutions to meet customer needs. This will show your motivation and alignment with the job requirements.
✨Emphasise Team Collaboration
Telstra values a collaborative environment, so be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a positive team dynamic or helped achieve collective goals, showcasing your supportive nature.
