At a Glance
- Tasks: Delight customers with exceptional service and tailored solutions in-store.
- Company: Join Telstra, an iconic Aussie brand focused on building a connected future.
- Benefits: Enjoy 30% off services, exclusive discounts, and unlimited learning opportunities.
- Other info: Flexible roles available with a focus on inclusivity and career growth.
- Why this job: Make a real impact while working with cutting-edge tech in a dynamic environment.
- Qualifications: Customer-facing experience and a passion for problem-solving are key.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too. Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
We offer the perkiest of perks:
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17,000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
We’re hiring across: MT BARKER, NOARLUNGA CENTRE (COLONNADES SHOPPING CENTRE), SEAFORD. Casual, Part-Time and Full-Time roles available. Store hours vary.
We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
Hit Apply now! After you’ve submitted your application, our next step is an assessment supported by our partner, Hire Vue. Please keep an eye out for their email to move things along.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
Telstra Retail: Customer Service & Sales Consultant in Seaford employer: Telstra
At Telstra, we pride ourselves on being more than just a workplace; we are a vibrant community where tech-curious individuals can thrive in their careers. With exceptional benefits like 30% off services, exclusive discounts, and unlimited access to learning programs, our Retail Sales Consultants enjoy a dynamic work culture that fosters growth and celebrates diversity. Join us in creating meaningful connections with customers while enjoying a flexible and inclusive environment that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Telstra Retail: Customer Service & Sales Consultant in Seaford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Telstra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Telstra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telstra Retail: Customer Service & Sales Consultant in Seaford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Telstra:Your cover letter is your chance to shine! Tell us why you want to work at Telstra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Telstra!
How to prepare for a job interview at Telstra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
