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- Tasks: Support live sports transmission and manage broadcast operations in a dynamic environment.
- Company: Join Telstra, Australia's leading telecommunications and technology company with global opportunities.
- Benefits: Permanent role with flexibility, diverse culture, and career growth potential.
- Why this job: Be part of an exciting team delivering cutting-edge media solutions and technologies.
- Qualifications: Attention to detail, problem-solving skills, and a passion for technology.
- Other info: Ideal for tech enthusiasts eager to learn in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Employment Type: Permanent | Closing Date: 30 Oct 2025 11:59pm | Job Title: Technical Solutions Support
Job Summary
As a Technical Solutions Support you thrive on solving problems. You play an important role by providing technical service, solutions and support to Data & IP networks, infrastructure, products, services supplied as well as emerging technologies operated by Telstra.
Role – MCR Technical Operator
We\’re Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.
Telstra Broadcast Services has recently opened a new Broadcast Operations Centre in London to better serve our live sports and media customers in Europe and around the world. The new broadcast facility is home to a Master Control Room (MCR), a broadcast and network engineering team and a bookings function. The MCR, based on the Isle of Dogs in London’s Docklands, is responsible for managing a range of permanent and occasional use content services across fibre, internet, satellite and cloud. The primary focus is on high value live sports transmission, with additional media and entertainment services also managed through the TBS UK MCR.
As a MCR Technical Operator you thrive on solving problems. You play an important role by providing technical service, solutions and support to video & IP networks, infrastructure, products, and services supplied as well as emerging technologies operated by Telstra.
Key Responsibilities
- Primary support and operational duties for the TBS MCR and Telstra’s Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN), and cloud platforms.
- Undertaking pre-event checks and configuration of broadcast encoders and decoders.
- Monitoring and switching live services (lines in and lines out).
- Evaluating signal quality and platform stability at both an IP and HD-SDI level.
- OTT service delivery and management.
- Satellite downlinking and line-up to EBU standards.
- Scheduling of kit and capacity management.
- Booking feeds with uplinks when needed.
- Operating software-based recording and playback devices.
- Providing first line support to issues and incidents and implementing service restoration procedures.
- Recording incidents and irregularities.
- Monitoring system alerts and performance thresholds and identifying preventative action.
- Communicating with suppliers, partners and customers as required.
About you
- Able to work meticulously with high attention to detail.
- Structured approach to work; task driven and diligent.
- Calm in a crisis, able to methodically analyse and identify an issue.
- Thrives working in a fast paced environment.
- Professional manner when dealing with customers, international MCRs, and Internal departments.
- Technology enthusiast, curious and keen to learn.
Technical Proficiency in the following
- Working within IT environments.
- Measuring via waveform monitors.
- Operation of routing tools/panels.
- Familiar with IP streaming technologies (e.g. DVB transport streams).
- Encoder/decoder hardware operation and configuration.
- Common broadcast terminology and solutions.
- Familiar with transmission automation systems.
- Familiar with OTT streaming systems.
Additional Skills and Experience (Helpful but not required)
- Prior work in a fast paced live sports or entertainment environment.
- Technical and/or broadcast training and qualifications.
- Languages in addition to English.
If this opportunity sounds like a perfect fit for you, we\’d encourage you to apply!
We’re committed to building a diverse and inclusive workforce in all its for ms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
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MCR Operator employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCR Operator
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that MCR Operator gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical proficiency and problem-solving abilities. Share specific examples of how you've tackled challenges in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Telstra, and express your interest. Sometimes, they might have opportunities that aren’t advertised yet.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace MCR Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MCR Operator role. Highlight your technical skills and any relevant experience in broadcast or IT environments. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills: As an MCR Technical Operator, problem-solving is key. In your application, share examples of how you've tackled challenges in the past. We want to know how you think on your feet and keep calm under pressure!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Telstra
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to video and IP networks. Familiarise yourself with broadcast terminology, encoder/decoder operations, and OTT streaming systems. Being able to discuss these topics confidently will show that you're not just a candidate, but a tech enthusiast ready to tackle challenges.
✨Demonstrate Problem-Solving Skills
Since the role involves solving problems in a fast-paced environment, prepare examples of how you've successfully handled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your calmness under pressure and analytical skills.
✨Show Your Attention to Detail
As an MCR Operator, meticulousness is key. During the interview, highlight experiences where your attention to detail made a difference. Whether it was during pre-event checks or monitoring live services, demonstrating this trait will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s technology and future projects. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals. Questions about their approach to emerging technologies or how they handle high-pressure situations can be particularly engaging.
