At a Glance
- Tasks: Support critical broadcast technology and troubleshoot live events in a fast-paced environment.
- Company: Join TBS, a leader in broadcast technology with a dynamic team culture.
- Benefits: Competitive salary, flexible shifts, and opportunities for international travel.
- Other info: Exciting career growth with hands-on experience in a cutting-edge industry.
- Why this job: Be at the forefront of broadcast innovation and make an impact on live events.
- Qualifications: Technical skills in broadcast systems and a passion for technology are essential.
The predicted salary is between 36000 - 60000 € per year.
The Broadcast Support Engineer will be a critical team member supporting broadcast technology at TBS's London Master Control Room (MCR) and Datacentre facilities. The primary purpose of the role is to remedy any service impacting incidents, as well as undertaking proactive maintenance and changes. In addition to support duties, the Broadcast Support Engineer may also be involved in engineering projects or event delivery where required, which could involve international travel (Europe, US or Australia). The successful candidate will be required to work a 12 hour 7 day fortnight shift pattern, namely from 08:00 - 20:00. These hours will be adapted when onsite support is required for live events such as virtual advertising events or major events and to support engineering maintenance out of hours when required.
Key Responsibilities
- Provide 2nd Line Support for equipment in London MCR / DCs in relation to Telstra's Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN), 2110 systems and cloud platforms.
- Work with teammates and operations teams to facilitate any changes to config/ upgrades or maintenance on any live platform system.
- Be able to troubleshoot and resolve technical issues during live broadcast for live events.
- Assist in the installation and configuration of equipment.
- Stay informed about advancements in broadcast technology and industry trends.
Key Accountability Metrics
- Ability to work under pressure and handle live broadcast situations.
- Strong technical skills and the ability to troubleshoot and resolve equipment issues.
- Good understanding of broadcast regulations and standards.
- Excellent communication and teamwork skills.
- Ensure network documentation remains up-to-date and knowledge is transferred to relevant teams.
- Able to work meticulously with high attention to detail.
- Structured approach to work; task driven and diligent.
- Calm in a crisis, able to methodically analyse and identify an issue.
- Thrives working in a fast paced environment.
- Professional manner when dealing with customers, international MCRs, and internal departments.
- Technology enthusiast, curious and keen to learn.
- Flexible and adaptable to last minute live event support.
- Excellent verbal and written communication skills.
- Can simplify complex information to convey to non-technical staff.
Technical Proficiency in the following:
- Working within IT environments.
- Familiar with IP streaming technologies.
- SMTPE standards 2022/2110 knowledge.
- Strong knowledge of ASI, SDI, DVB, MPEG transport streams.
- Encoder/decoder hardware operation and configuration.
- Experience with multiple vendors (for example Harmonic, MediaKind, InSync, GV, Nevion).
- Common broadcast terminology and solutions.
- Familiar with transmission automation systems.
- Familiar with OTT streaming systems such as AWS.
- Technical and/or broadcast training and qualifications.
Broadcast Support Engineer in London employer: Telstra
At TBS, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. Our Broadcast Support Engineers play a vital role in ensuring seamless broadcast operations, with opportunities for professional growth through involvement in engineering projects and international events. We foster a culture of teamwork and continuous learning, providing our employees with the tools and support they need to thrive in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Broadcast Support Engineer in London
✨Tip Number 1
Network, network, network! Get in touch with folks in the broadcast industry, especially those who work at TBS or similar companies. Attend industry events or webinars to meet potential colleagues and learn about job openings before they’re even advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience troubleshooting during live broadcasts or working with broadcast technology, make sure to highlight that in conversations. Share specific examples of how you’ve handled pressure and resolved issues quickly.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to the hiring managers or teams at TBS through LinkedIn or their website. Express your interest in the Broadcast Support Engineer role and ask if they have any upcoming opportunities.
✨Tip Number 4
Stay updated on industry trends! Follow relevant blogs, podcasts, or forums about broadcast technology. This not only helps you in interviews but also shows your passion for the field when chatting with potential employers.
We think you need these skills to ace Broadcast Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Broadcast Support Engineer role. Highlight your technical skills, especially in broadcast technology and troubleshooting, and don’t forget to mention any relevant experience with live events or international projects.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about broadcast technology and how your skills align with our needs. Be sure to mention your ability to work under pressure and your enthusiasm for learning new tech.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey complex information simply. Use clear language and structure your application well to demonstrate your written communication skills.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Telstra
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IP streaming technologies and the specific systems mentioned in the job description. Be ready to discuss your experience with equipment like encoders/decoders and how you've handled troubleshooting in live broadcast situations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues under pressure. Think about times when you had to act quickly during a live event and how you managed to keep calm while finding a solution. This will demonstrate your ability to thrive in fast-paced environments.
✨Communicate Clearly
Since you'll need to simplify complex concepts for non-technical staff, practice explaining technical terms in layman's language. During the interview, focus on clear and concise communication to show that you can bridge the gap between technical and non-technical teams.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to live broadcasts or equipment failures. Prepare to walk the interviewer through your thought process and actions step-by-step, showcasing your structured approach and attention to detail.
