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For Companies At a Glance
- Tasks: Lead a dynamic team to smash sales targets and deliver top-notch customer service.
- Company: Join Telstra, a diverse and inclusive community that values every individual.
- Benefits: Enjoy performance bonuses, discounts, and generous parental leave.
- Why this job: Inspire and develop the next generation of retail stars while growing your own skills.
- Qualifications: Previous retail management experience and a passion for leading teams.
- Other info: Flexible work options and a supportive culture where everyone can thrive.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Lead and develop a team to achieve sales and high standards of customer service, and ensure in‑store presentation standards and retail operational practices are maintained. As a Telstra Retail Store Manager, you’ll work with your Area Managers to coach and grow your team to greatness. Use your previous retail management experience to lead from the front, inspire the next generation of the retail team, and develop a high‑performing team while enhancing your skills and growing professionally.
Responsibilities
- Ensure the store’s KPIs (sales and customer service) are met.
- Develop and nurture a high‑performing, customer‑experience focused team within a fast‑paced environment.
- Maintain an inclusive store culture that is positive and welcoming.
- Identify and lead the recruitment of new store team members.
- Collaborate with your team members, lead performance reviews, and help grow their careers.
- Demonstrate recent people‑leadership success within a target‑driven retail sales environment.
- Energetically drive the team to exceed sales targets and KPIs.
- Lead from the front, influence, and build rapport with a diverse and varied team.
- Resolve customer issues with ease and bring creative solutions to problem solving.
- Lead through times of change (products/systems) and guide your team on the journey.
Why Telstra?
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because diversity strengthens our team and enriches our work. We have zero tolerance for harassment of any kind and prioritise creating a safe workplace culture where everyone can thrive. We work flexibly at Telstra; talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or reasonable adjustments needed to take part equitably during the recruitment process.
Benefits
- Store performance‑related commission.
- 30% off Telstra services.
- Telstra mobile and SIM card.
- Exclusive discounts and offers across 240 brands and partners.
- 16 weeks paid parental leave for primary and secondary carers.
Shop Manager in Horsham employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Horsham
✨Tip Number 1
Get to know the company culture before your interview. Check out Telstra's values and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved customer issues. Being able to share these experiences will demonstrate your capability to lead from the front, just like they want in a Shop Manager.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, sales targets, and how they support professional growth. It’s a two-way street, and we want to see you engaged!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Telstra team. Let’s get you on board!
We think you need these skills to ace Shop Manager in Horsham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your previous retail management experience. We want to see how you've led teams in the past and what strategies you used to inspire and develop them.
Focus on Customer Experience: Since this role is all about enhancing customer service, share specific examples of how you've improved customer experiences in your previous roles. We love seeing creative solutions to customer issues!
Be Yourself: We value diversity and authenticity at StudySmarter, so don’t hesitate to let your personality shine through in your application. Share your unique perspective and how it can contribute to our inclusive store culture.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Telstra
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and sales metrics. Be ready to discuss how you've met or exceeded these in your previous roles. This shows you’re not just a people person but also results-driven.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a retail environment. Think about specific situations where you inspired your team or resolved conflicts. This will demonstrate your ability to lead from the front and build rapport.
✨Emphasise Customer Experience
Be ready to talk about how you’ve enhanced customer service in past roles. Share stories that highlight your problem-solving skills and creativity in resolving customer issues. This aligns perfectly with the focus on customer experience.
✨Cultural Fit Matters
Research Telstra’s values and culture. During the interview, express how your personal values align with theirs, especially around inclusivity and teamwork. This will show that you’re not just looking for a job, but a place where you can thrive.