At a Glance
- Tasks: Help customers choose tech that enhances their lives and meet sales targets.
- Company: Join Telstra, a leader in technology with a supportive team culture.
- Benefits: Enjoy competitive pay, generous discounts, flexible hours, and extensive training opportunities.
- Other info: Be part of an inclusive team that values diverse perspectives and offers career growth.
- Why this job: Make a real impact by providing exceptional customer experiences in a dynamic environment.
- Qualifications: Great communication skills and a passion for learning are essential.
The predicted salary is between 64915 - 64915 € per year.
As a Retail Customer Service & Sales Consultant at Telstra, you will assist customers in making technology choices that enhance their lives, provide expert guidance, and meet sales targets while fostering a positive, collaborative store environment.
Responsibilities
- Deliver exceptional customer experiences: help customers find the right products and services to suit their needs and make their time at Telstra memorable.
- Be the go‑to tech expert: stay up to date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and excel: use consultative selling skills to meet and exceed sales targets and KPIs.
- Collaborate and contribute: work closely with the team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
- Annual Fixed Remuneration: $64,915.20 per year (Junior rates apply for those under 20 years).
- Penalty rates: Additional 25% for weekday hours after 6 PM, 25% for Saturday, 100% for Sunday, and 150% for public holidays.
- Generous discounts: 30% off Telstra services and exclusive offers from over 240 brands.
- Leave options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the option to purchase up to 4 weeks additional leave.
- Training & career growth: access more than 17,000 learning programs with LinkedIn Learning and participate in the Future Ready program.
- Flexibility: flexible working hours and a supportive approach to parental leave.
- Recognition & rewards: monthly performance rewards and a range of recognition programs.
- Inclusive culture: a diverse and inclusive team that values and respects unique perspectives.
Qualifications
- Great communication skills: natural at connecting with people and enhancing their day.
- Solution‑oriented approach: enjoys thinking on feet and tailoring solutions for each customer.
- Sales drive: motivated to achieve and exceed sales targets and KPIs.
- Passion for learning: eager to grow and develop skills in a dynamic environment.
- Resilience and positivity: maintains a can‑do attitude even during busy periods.
- Customer‑facing experience: prior experience is a plus but enthusiasm is required; training will be provided.
Telstra is an equal opportunity employer. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
Full Time Customer Service & Sales Consultant HAY STREET employer: Telstra
Telstra is an exceptional employer that prioritises employee growth and a collaborative work culture. With generous benefits including flexible working hours, extensive training opportunities, and a commitment to inclusivity, employees are empowered to thrive in their roles while enjoying a supportive environment. Located on Hay Street, the role of Customer Service & Sales Consultant offers a chance to engage with customers and technology in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Customer Service & Sales Consultant HAY STREET
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telstra. Understand their products, services, and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've helped someone or solved a problem. Be ready to share these stories during your interview to demonstrate your communication and solution-oriented approach.
✨Tip Number 3
Show off your sales drive! Prepare to discuss how you've met or exceeded targets in previous roles. If you can, bring along any metrics or achievements that highlight your success. This will help you stand out as a candidate who’s motivated to excel at Telstra.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Telstra team. Good luck!
We think you need these skills to ace Full Time Customer Service & Sales Consultant HAY STREET
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer service.
Tailor Your Application:Make sure to customise your application for the role at Telstra. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team and help customers find the right tech solutions!
Be Specific About Your Achievements:Don’t just say you’re great at sales; show us! Include specific examples of how you’ve met or exceeded targets in the past. We appreciate numbers and stories that demonstrate your success in customer-facing roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Telstra
✨Know Your Tech
As a Customer Service & Sales Consultant, being the go-to tech expert is crucial. Brush up on the latest gadgets and services offered by Telstra. Familiarise yourself with their products so you can confidently provide informed guidance during the interview.
✨Showcase Your Communication Skills
Great communication is key in this role. Practice articulating your thoughts clearly and engagingly. Consider role-playing common customer scenarios with a friend to demonstrate your ability to connect with people and enhance their experience.
✨Demonstrate Your Sales Drive
Prepare examples of how you've met or exceeded sales targets in previous roles or situations. Highlight your consultative selling skills and how you tailor solutions to meet customer needs. This will show your motivation and alignment with the job requirements.
✨Emphasise Team Collaboration
Telstra values a collaborative environment, so be ready to discuss how you've worked effectively in teams before. Share experiences where you contributed to a positive atmosphere and supported your colleagues in achieving shared goals.
