At a Glance
- Tasks: Assist customers with product selection and provide exceptional service.
- Company: Join Telstra, an iconic Aussie brand connecting Australians for generations.
- Benefits: Earn $33.33 per hour plus generous discounts and flexible working hours.
- Other info: Diverse and inclusive team with excellent career growth opportunities.
- Why this job: Make a meaningful impact while helping customers find tech solutions.
- Qualifications: Great communication skills and a passion for learning; experience is a plus.
The predicted salary is between 33.33 - 33.33 £ per hour.
- Employment Type
- Permanent
- Closing Date
- Job Title
- Telstra Retail: Part Time Customer Service & Sales Consultant DONCASTER
- Job Summary
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
You will create positive experiences through effective communication and adherence to retail standards.
This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
Job Description
Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we’re more than just a leading telecommunications company‑we’re where passion meets purpose.
As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations.
You won’t just be a friendly face in‑store‑you’ll be the trusted expert who helps customers find tech solutions that enhance their lives.
This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You’ll Be Doing
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
- Hourly Rate: $33.33 per hour
- Junior rates apply for those under 20 years of age.
- Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Plus 12% Superannuation
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners .
- Leave
Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave .
- Training & Career
- Growth
Opportunities: Access over 17,000 learning programs with Linked In Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave- do it your way!
- Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is it You We're Looking For?
- Great Communication Skills: You're a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can‑do attitude, even when things get busy.
- Customer‑Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we’ll teach you the rest!
Join Us at Telstra Retail
When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion.
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
We can’t wait to see what you’ll bring to our team!
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Telstra Retail: Part Time Customer Service & Sales Consultant DONCASTER employer: Telstra
At Telstra, we pride ourselves on being more than just a telecommunications company; we are a community that values passion and purpose. As a Part Time Customer Service & Sales Consultant in Doncaster, you will enjoy a supportive work culture that prioritises employee growth through extensive training opportunities and flexible working arrangements. With generous benefits including discounts, paid leave options, and a commitment to inclusivity, Telstra is an excellent employer for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Telstra Retail: Part Time Customer Service & Sales Consultant DONCASTER
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Telstra and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Telstra and let us see your personality shine through!
We think you need these skills to ace Telstra Retail: Part Time Customer Service & Sales Consultant DONCASTER
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Telstra.
Get Familiar with Our Brand:Before applying, take some time to learn about Telstra and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Telstra
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Telstra.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Telstra will surely appreciate.
