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- Tasks: Deliver exceptional customer experiences and help customers find the right tech solutions.
- Company: Join Telstra, an iconic Aussie brand connecting Australians for generations.
- Benefits: Earn $30.33 per hour, enjoy generous discounts, and access 17,000 learning programs.
- Why this job: Make a meaningful impact while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for learning; previous experience is a plus.
- Other info: Flexible working hours and a diverse, inclusive team culture.
The predicted salary is between 30000 - 40000 £ per year.
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You’ll Be Doing:
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
- Hourly Rate: $30.33 per hour
- Junior rates apply for those under 20 years of age.
- Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Plus 12% Superannuation
- Plus 10% Variable Remuneration (if eligible)
- The first 2 months guaranteed while you learn on board.
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Is It You We’re Looking For?
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
How to Apply:
Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.
Join Us at Telstra Retail: When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!
Part Time Customer Service & Sales Consultant ATHERTON employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service & Sales Consultant ATHERTON
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telstra. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a customer's problem or recommend a product. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your sales drive! Be ready to share examples of how you've met or exceeded targets in the past. If you don’t have direct experience, think about times when you’ve persuaded someone or helped a friend make a decision.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Part Time Customer Service & Sales Consultant ATHERTON
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and making their experience memorable.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. Mention your communication skills and any experience you have in sales or customer service—this will help us see why you're a great fit!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity, so share your unique experiences and what makes you excited about joining our team at Telstra.
Apply Through Our Website: Remember to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our iconic team!
How to prepare for a job interview at Telstra
✨Know Your Stuff
Familiarise yourself with Telstra's products and services. Being able to discuss the latest gadgets and how they can benefit customers will show your passion for the role and help you stand out.
✨Showcase Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your ability to connect with customers.
✨Be Ready to Sell
Brush up on your consultative selling techniques. Be prepared to discuss how you would approach meeting sales targets while ensuring a positive customer experience. This shows you're not just about making sales but also about building relationships.
✨Embrace the Team Spirit
Think about how you can contribute to a collaborative environment. Be ready to share your thoughts on teamwork and how you can support your colleagues in achieving store goals, as this is key to success at Telstra.