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For Companies At a Glance
- Tasks: Delight customers with exceptional service and help them find the right tech solutions.
- Company: Join Telstra, an iconic Aussie brand focused on building a connected future.
- Benefits: Enjoy 30% off services, exclusive discounts, flexible leave, and unlimited learning access.
- Why this job: Be part of a dynamic team where every day offers new challenges and opportunities.
- Qualifications: Customer-facing experience and a passion for technology and sales.
- Other info: Flexible roles available across multiple locations with a focus on inclusivity and growth.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
When it comes to rewarding our people, we’ve got so much to be excited about. Some of these include:
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
We are currently hiring across:
- Bankstown
- Carnes Hill
- Hurstville
- Liverpool
- Macarthur Square
- Miranda
- Narellan
- Sylvania
Casual, Part Time- and Full-Time roles available. Store hours vary – We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
After you’ve submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
Telstra Retail: Customer Service & Sales Consultant employer: Telstra Corporation
Contact Detail:
Telstra Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telstra Retail: Customer Service & Sales Consultant
✨Tip Number 1
Get to know Telstra's products and services inside out! When you walk into that interview, show us your passion for tech and how you can help customers connect better. The more you know, the more confident you'll be!
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail those customer service scenarios. We want to see how you can build connections and solve problems on the spot.
✨Tip Number 3
Don’t forget to showcase your sales achievements! Whether it’s hitting targets in a previous job or helping a friend choose the right gadget, share those stories with us. We love hearing about your successes!
✨Tip Number 4
Apply through our website and keep an eye on your inbox! After you hit submit, we’ll reach out for an assessment via HireVue. Stay sharp and be ready to shine in that next step!
We think you need these skills to ace Telstra Retail: Customer Service & Sales Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and making their experience exceptional.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Retail Sales Consultant at Telstra!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for genuine individuals who can connect with our customers, so let us see the real you!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way to ensure it gets to us directly, and we can’t wait to read what you’ve got to say!
How to prepare for a job interview at Telstra Corporation
✨Know Your Stuff
Before the interview, make sure you’re familiar with Telstra’s products and services. Brush up on the latest tech trends and how they can benefit customers. This will show your passion for the role and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to build connections and provide tailored solutions. This is key for a role focused on outstanding customer service.
✨Be Ready to Discuss Sales Targets
Since the role involves achieving sales targets, be prepared to talk about your experience with sales. Share specific instances where you met or exceeded KPIs, and discuss your approach to driving sales in a retail environment.
✨Embrace the Learning Mindset
Express your eagerness to learn and grow within the role. Mention any relevant training or courses you’ve taken, and be open about your desire to continually develop your skills, especially in a fast-paced tech environment.