At a Glance
- Tasks: Delight customers with exceptional service and help them find the right tech solutions.
- Company: Join Telstra, an iconic Aussie brand focused on building a connected future.
- Benefits: Enjoy 30% off services, exclusive discounts, and unlimited learning opportunities.
- Other info: Flexible work options and a supportive, inclusive community await you.
- Why this job: Make a real impact while growing your career in a dynamic retail environment.
- Qualifications: Customer-facing experience and a passion for technology are key.
The predicted salary is between 30000 - 40000 £ per year.
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your X-factor. To ensure you're at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
We offer the perkiest of perks.
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
- There's more!
We're hiring across:
- Mt Druitt
- Penrith
- Richmond
Casual, Part Time- and Full-Time roles available. Store hours vary.
A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
After you've submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
Telstra Retail: Customer Service & Sales Consultant in London employer: Telstra Corporation
Telstra is an exceptional employer that offers a vibrant and inclusive work culture, where every day presents new opportunities to connect with customers and showcase your skills. With generous benefits such as 30% off services, access to extensive learning programs, and a commitment to employee growth, Telstra empowers its team members to thrive in their careers while enjoying a supportive environment. Join us in locations like Mt Druitt, Penrith, and Richmond, where you can make a meaningful impact within an iconic Australian brand.
StudySmarter Expert Advice🤫
We think this is how you could land Telstra Retail: Customer Service & Sales Consultant in London
✨Tip Number 1
Get to know Telstra's products and services inside out! When you walk into that interview, show off your knowledge and passion for what they offer. It’ll help you connect with the team and demonstrate that you’re ready to empower customers.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to get comfortable with handling various customer interactions. This will help you shine during the assessment process and show that you can thrive in a busy environment.
✨Tip Number 3
Don’t forget to highlight your sales achievements! Whether it’s hitting targets in previous roles or any relevant experience, make sure to share those success stories. It shows you’ve got the drive to exceed KPIs and contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for that HireVue assessment invite – it’s your next step towards joining the Telstra family!
We think you need these skills to ace Telstra Retail: Customer Service & Sales Consultant in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and making their experience amazing.
Tailor Your Application:Make sure to customise your application for the role. Highlight your relevant skills and experiences that match what we're looking for in a Telstra Retail Consultant. This shows us you’ve done your homework!
Be Yourself:Don’t be afraid to let your personality come through in your writing. We’re looking for genuine people who can connect with our customers, so show us who you are and what makes you unique!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Telstra Corporation
✨Know Your Stuff
Familiarise yourself with Telstra's products and services. Being tech-curious is key, so brush up on the latest gadgets and how they can enhance customer experiences. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your People Skills
As a Customer Service & Sales Consultant, building connections is crucial. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to meet their needs – this will highlight your consultative approach.
✨Demonstrate Your Sales Drive
Be ready to discuss your experience with sales targets and KPIs. Share specific instances where you exceeded expectations or developed customised solutions for customers. This shows that you're not just about making a sale, but about providing value.
✨Embrace the Learning Mindset
Telstra values growth and development, so express your eagerness to learn. Talk about any training or courses you've taken that relate to customer service or sales. This will demonstrate your commitment to personal and professional growth within the company.
