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- Tasks: Deliver exceptional customer experiences and be the go-to tech expert in-store.
- Company: Join Telstra, an iconic Aussie brand connecting Australians for generations.
- Benefits: Enjoy competitive salary, generous discounts, flexible hours, and extensive training opportunities.
- Other info: Be part of a diverse team that values your unique perspective and supports your growth.
- Why this job: Make a meaningful impact while helping customers enhance their lives with tech solutions.
- Qualifications: Great communication skills and a passion for learning; previous experience is a plus.
The predicted salary is between 64915 - 64915 £ per year.
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You’ll Be Doing:
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
- Annual Fixed Remuneration: $64,915.20 per year
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Key Skills:
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
How to Apply:
Join Us at Telstra Retail: When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!
Telstra Retail: Full Time Customer Service & Sales Consultant LIVERPOOL employer: Telstra Corporation
Contact Detail:
Telstra Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telstra Retail: Full Time Customer Service & Sales Consultant LIVERPOOL
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telstra. Understand their values, products, and recent news. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or upsell products. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your sales drive! Be ready to share examples of how you've met or exceeded targets in the past. If you don’t have direct experience, think about times when you’ve persuaded someone or achieved a goal—this can really impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Telstra Retail: Full Time Customer Service & Sales Consultant LIVERPOOL
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and technology shine through. We want to see how excited you are about helping customers and being part of the Telstra team!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to show us that you understand what we're looking for in a Retail Sales Consultant.
Be Yourself: We value authenticity! Don’t be afraid to let your personality come through in your writing. Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Telstra Corporation
✨Know Your Stuff
Familiarise yourself with Telstra's products and services. Being able to discuss the latest gadgets and how they can benefit customers will show that you're genuinely interested and knowledgeable, which is key for a Customer Service & Sales Consultant.
✨Showcase Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about creating memorable experiences for customers.
✨Demonstrate Your Sales Drive
Be ready to talk about your sales achievements or how you've met targets in previous roles. If you don’t have direct experience, think of situations where you persuaded someone or successfully promoted an idea—this will highlight your consultative selling skills.
✨Embrace the Team Spirit
Since collaboration is important at Telstra, be prepared to discuss how you work well in a team. Share examples of how you've contributed to a positive team environment or helped colleagues achieve their goals.