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- Tasks: Provide top-notch IT support and troubleshoot issues for users in a dynamic environment.
- Company: Exciting client based in Manchester with a focus on innovation.
- Benefits: Competitive salary, opportunities for growth, and a chance to work on impactful projects.
- Why this job: Join a team that values your skills and offers real-world experience in IT support.
- Qualifications: Strong knowledge of Windows systems and Microsoft technologies required.
- Other info: Support over 4,500 users and engage in exciting IT projects.
The predicted salary is between 30000 - 36000 £ per year.
IT Support Technical Analyst Desktop Support Manchester £30K-£36K+
We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.
Main Responsibilities:
- Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Delivering IT support and troubleshooting for end users in a predominant Windows environment.
- Day to day monitoring and management of infrastructure in the field.
- Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
- Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
- Representing Group IT within the business and at all times delivering world class customer service.
- Supporting over 4,500 IT users in 180+ locations.
Required qualifications, experience and skills:
- Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
- Knowledge of mobile operating systems including both Android and iOS.
- Knowledge of Backup technologies and typical practices around data safeguarding.
- Understanding of networking fundamentals (LAN, WAN and Switches).
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IT Support Technical Analyst Desktop Support Manchester £30K-£36K employer: Telstra Associates
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technical Analyst Desktop Support Manchester £30K-£36K
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice your interview skills! Get a mate to do mock interviews with you, focusing on common IT support scenarios. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace IT Support Technical Analyst Desktop Support Manchester £30K-£36K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows environments and ITIL processes. We want to see how your skills match the job description, so don’t be shy about showcasing your technical background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can deliver world-class customer service. We love seeing enthusiasm and personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved incidents or improved IT service delivery in the past. We’re looking for candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Telstra Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server and Client operating systems. Be ready to discuss your experience with Microsoft technologies like Active Directory, DNS, and Group Policy. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you had to troubleshoot issues for end users or improve service delivery. This will demonstrate your ability to handle real-world challenges effectively.
✨Engage with Their Projects
Research any recent or upcoming IT projects the company is involved in. Showing genuine interest in their initiatives can set you apart. You might even suggest ideas for improvements based on your own experiences, which shows you're proactive and engaged.
✨Customer Service is Key
Since this role involves supporting a large number of users, emphasise your commitment to delivering world-class customer service. Share examples of how you've gone above and beyond to help users in previous roles, as this will highlight your dedication to user satisfaction.