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For Companies At a Glance
- Tasks: Provide IT support, manage helpdesk queries, and assist in customer projects.
- Company: Join a well-established IT service provider in Yorkshire.
- Benefits: Enjoy a competitive salary, hands-on training, and a supportive team environment.
- Why this job: Kickstart your IT career with real-world experience and develop essential tech skills.
- Qualifications: GCSE Grade C/4 in Maths & English; ICT experience preferred.
- Other info: Full-time office-based role with opportunities for growth.
Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in Berkshire or Leeds, Yorkshire. The role is full-time and office-based.
About the Role
As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:
- Providing technical support for IT
- Assisting in customer projects and IT service activities
- Handling helpdesk calls and emails, ensuring timely responses
- Managing and resolving first-line support queries
- Gaining experience in networking, security, and cloud services
What We’re Looking For
- GCSE Grade C/4 or above in Maths & English (or equivalent)
- GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
- A passionate, motivated individual eager to build a career in IT
- Strong problem-solving skills and a willingness to learn
- Excellent communication and customer service skills
- An inquisitive and can-do attitude
IT Support Apprenticeship GBP20-25k Permanent Yorkshire employer: Telstra Associates
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprenticeship GBP20-25k Permanent Yorkshire
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing your way around helpdesk systems, ticketing software, and remote support tools can give you a significant edge during interviews.
✨Tip Number 2
Showcase your passion for technology by engaging in relevant online communities or forums. This not only demonstrates your enthusiasm but also helps you stay updated on the latest trends and issues in IT support.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've solved technical problems, even if they were personal projects. This will highlight your problem-solving skills and your ability to learn from hands-on experience.
✨Tip Number 4
Practice your communication skills, as customer service is key in IT support. Role-playing common support scenarios with friends or family can help you articulate your thoughts clearly and confidently.
We think you need these skills to ace IT Support Apprenticeship GBP20-25k Permanent Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Include any coursework, projects, or personal experiences that demonstrate your passion for technology and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the IT Support Apprenticeship. Mention specific reasons why you want to work in this role and how your background aligns with the company's needs.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in Maths and English, as well as any ICT qualifications. If you have hands-on experience with IT systems, be sure to mention it to strengthen your application.
Showcase Soft Skills: In your application, emphasise your communication and customer service skills. Provide examples of how you've successfully resolved issues or helped others, as these are crucial for an IT support role.
How to prepare for a job interview at Telstra Associates
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest and how you've engaged with IT outside of formal education.
✨Highlight Relevant Skills
Discuss any relevant skills you possess, such as problem-solving abilities or customer service experience. Be prepared to give examples of how you've used these skills in past situations, even if they are from non-IT roles.
✨Prepare for Technical Questions
Since this role involves IT support, expect some technical questions. Brush up on basic IT concepts, networking, and troubleshooting techniques. Being able to answer these questions will show your readiness for the apprenticeship.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, training opportunities, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
