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For Companies At a Glance
- Tasks: Provide IT support, manage helpdesk queries, and assist in customer projects.
- Company: Join a well-established IT service provider in Berkshire or Leeds.
- Benefits: Enjoy a competitive salary, hands-on training, and a supportive team environment.
- Why this job: Kickstart your IT career with real-world experience and develop essential tech skills.
- Qualifications: GCSE Grade C/4 in Maths & English; ICT knowledge or hands-on IT experience preferred.
- Other info: This is a full-time, office-based apprenticeship with opportunities for growth.
Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in Berkshire or Leeds Yorkshire and the role is full time office based.
As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:
- Providing technical support for IT
- Assisting in customer projects and IT service activities
- Handling helpdesk calls and emails, ensuring timely responses
- Managing and resolving first-line support queries
- Gaining experience in networking, security, and cloud services
What We're Looking For
- GCSE Grade C/4 or above in Maths & English (or equivalent)
- GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
- A passionate, motivated individual eager to build a career in IT
- Strong problem-solving skills and a willingness to learn
- Excellent communication and customer service skills
- An inquisitive and can-do attitude
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprenticeship £20-25k Permanent Berkshire or Yorkshire
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing your way around helpdesk systems, ticketing software, and remote support tools can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by tackling real-world IT issues. Consider volunteering to help friends or family with their tech problems, as this hands-on experience will be invaluable in demonstrating your capabilities.
✨Tip Number 3
Network with professionals in the IT field. Attend local tech meetups or online forums to connect with others who work in IT support. This can lead to valuable insights and potential referrals for job opportunities.
✨Tip Number 4
Prepare for common interview questions related to customer service and technical support. Practising your responses will help you convey your passion for technology and your eagerness to learn effectively during the interview.
We think you need these skills to ace IT Support Apprenticeship £20-25k Permanent Berkshire or Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Include any coursework, projects, or hobbies that demonstrate your passion for technology and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the IT Support Apprenticeship. Mention specific skills you possess that align with the job description, such as communication skills and a willingness to learn.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in Maths and English, as well as any qualifications in ICT. If you have hands-on experience with IT systems, be sure to mention it to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Telstra Associates
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest and how you've engaged with IT outside of formal education.
✨Highlight Relevant Skills
Discuss any relevant skills you possess, such as problem-solving abilities or customer service experience. Be prepared to give examples of how you've used these skills in past situations, even if they are from non-IT roles.
✨Prepare for Technical Questions
Since this is an IT support role, expect some technical questions. Brush up on basic IT concepts, networking, and troubleshooting techniques. Being able to discuss these topics confidently will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, training opportunities, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
