At a Glance
- Tasks: Provide on-site desktop support and manage incidents for end users in a fast-paced environment.
- Company: Leading IT Consultancy known for its user-focused approach.
- Benefits: Gain valuable experience in a dynamic role with potential for career growth.
- Other info: Opportunity to work with cross-functional teams and enhance your technical expertise.
- Why this job: Join a team where your tech skills make a real difference to users every day.
- Qualifications: 4-8 years in IT Desktop Support with strong Windows OS knowledge.
The predicted salary is between 45000 - 45000 £ per year.
A leading IT Consultancy is seeking a Desktop Support Consultant on contact basis.
This is an onsite support role and you will be needed onsite in Edinburgh full time The Desktop Support Consultant must have the following skills and experience: Experience 4-8 years of experience in IT Desktop Support or End-User Support.
Experience working in a fast-paced, user-focused environment.
Technical Skills Strong knowledge of Windows OS and desktop support.
Experience with hardware troubleshooting and device setup.
Familiarity with Active Directory, VPN, networking basics.
Experience with VDI/Citrix environments is a plus.
Tools Processes Experience with ITSM tools (Service Now).
Understanding of SLA-driven support and ITIL processes.
The
Role: Service Delivery Desktop Support Provide on-site desktop support for end users.
Deliver desk-side support during business hours.
Take end-to-end ownership of incidents and service requests to ensure timely resolution.
Coordinate with cross-functional IT teams for issue resolution.
Support user onboarding, including device setup and account provisioning.
Manage incidents and service requests using ITSM tools (eg, Service Now) Ensure ac...
Desktop Support Consultant onsite Edinburgh employer: Telstra Associates
TELSTRA Associates is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration. With a strong focus on employee growth, team members are encouraged to develop their skills through hands-on experience in cutting-edge cloud technologies while working on impactful projects for leading financial clients. The onsite role in Glasgow provides a unique opportunity to be part of a dynamic team dedicated to transforming enterprise cloud platforms, all within a supportive and engaging environment.
