At a Glance
- Tasks: Provide on-site desktop support and resolve user issues efficiently.
- Company: Leading IT consultancy with a focus on user satisfaction.
- Benefits: Competitive pay, hands-on experience, and a dynamic work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a fast-paced team and enhance your tech skills while helping others.
- Qualifications: 4-8 years in IT support, strong Windows OS knowledge, and troubleshooting skills.
The predicted salary is between 45000 - 45000 £ per year.
A leading IT Consultancy is seeking a Desktop Support Consultant on a contract basis. This is an onsite support role and you will be needed onsite in Edinburgh full time.
Experience:
- 4-8 years of experience in IT Desktop Support or End-User Support.
- Experience working in a fast-paced, user-focused environment.
Technical Skills:
- Strong knowledge of Windows OS and desktop support.
- Experience with hardware troubleshooting and device setup.
- Familiarity with Active Directory, VPN, networking basics.
- Experience with VDI/Citrix environments is a plus.
Tools & Processes:
- Experience with ITSM tools (ServiceNow).
- Understanding of SLA-driven support and ITIL processes.
The Role:
- Provide on-site desktop support for end users.
- Deliver desk-side support during business hours.
- Take end-to-end ownership of incidents and service requests to ensure timely resolution.
- Coordinate with cross-functional IT teams for issue resolution.
- Support user onboarding, including device setup and account provisioning.
- Manage incidents and service requests using ITSM tools (e.g., ServiceNow).
- Ensure accurate ticket logging, categorisation, and resolution tracking.
- Adhere to SLAs and follow ITIL-based processes.
- Prioritise and resolve issues based on business impact.
- Install, configure, and troubleshoot Windows laptops and desktops.
- Support multi-monitor setups and peripheral devices.
- Troubleshoot hardware, software, and network connectivity issues.
- Provide support for collaboration tools (e.g., Microsoft 365, Teams).
- Support mobile devices and remote access solutions.
- Provide support for VDI/Citrix or virtual desktop environments.
User & Stakeholder Support:
- Communicate effectively with end users and provide timely updates on issues.
- Maintain a high level of customer service and user satisfaction.
- Handle high-priority incidents in a professional and calm manner.
Desktop Support Consultant Onsite Edinburgh employer: Telstra Associates
TELSTRA Associates is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration. With a strong focus on employee growth, team members are encouraged to develop their skills through hands-on experience in cutting-edge cloud technologies while working on impactful projects for leading financial clients. The onsite role in Glasgow provides a unique opportunity to be part of a dynamic team dedicated to transforming enterprise cloud platforms, all within a supportive and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Consultant Onsite Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Telstra Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Telstra Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Telstra Associates!
✨Direct Apply to Telstra Associates
Let's not forget to apply directly through the Telstra Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Consultant Onsite Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Telstra Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Telstra Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Telstra Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
