At a Glance
- Tasks: Provide on-site desktop support and resolve user issues efficiently.
- Company: Join a dynamic IT team in London focused on user satisfaction.
- Benefits: Competitive salary, hands-on experience, and a chance to grow your tech skills.
- Other info: Initial 6-month contract with opportunities for career advancement.
- Why this job: Make a real difference by helping users with their tech challenges every day.
- Qualifications: Experience in desktop support and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
Requirements
- Experience providing on-site desktop support for end users
- Experience delivering desk-side support during business hours
- Experience taking end-to-end ownership of incidents and service requests
- Experience coordinating with cross-functional IT teams for issue resolution
- Experience supporting user onboarding, including device setup and account provisioning
- Experience managing incidents and service requests using ITSM tools such as Service Now
- Strong understanding of accurate ticket logging, categorisation, and resolution tracking
- Experience working to SLAs and following ITIL-based processes
- Ability to prioritise and resolve issues based on business impact
- Experience installing, configuring, and troubleshooting Windows laptops and desktops
- Experience supporting multi-monitor setups and peripheral devices
- Experience troubleshooting hardware, software, and network connectivity issues
- Experience supporting collaboration tools such as Microsoft 365 and Teams
- Experience supporting mobile devices and remote access solutions
- Experience supporting VDI, Citrix, or virtual desktop environments
Responsibilities
- Provide on-site desktop support for end users
- Deliver desk-side support during business hours
- Take end-to-end ownership of incidents and service requests to ensure timely resolution
- Coordinate with cross-functional IT teams for issue resolution
- Support user onboarding, including device setup and account provisioning
- Manage incidents and service requests using ITSM tools such as Service Now
- Ensure accurate ticket logging, categorisation, and resolution tracking
- Adhere to SLAs and follow ITIL-based processes
- Prioritise and resolve issues based on business impact
- Install, configure, and troubleshoot Windows laptops and desktops
- Support multi-monitor setups and peripheral devices
- Troubleshoot hardware, software, and network connectivity issues
- Provide support for collaboration tools such as Microsoft 365 and Teams
- Support mobile devices and remote access solutions
- Provide support for VDI, Citrix, or virtual desktop environments
- Technologies
- Citrix
- Hardware
- Support
- ITIL
- ITSM
- Microsoft 365
- Mobile
- Network
- Service Now
- Windows
- Office 365
We are hiring for a Deskside Desktop Support role on an initial 6-month contract in London, with 5 days onsite work required.
The position sits within Service Delivery and Desktop Support, focused on providing responsive end-user support and maintaining high-quality incident and service request management.
- last updated 29 week of 2026
- #J-18808-Ljbffr
Deskside Desktop Support employer: Telstra Associates
TELSTRA Associates is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration. With a strong focus on employee growth, team members are encouraged to develop their skills through hands-on experience in cutting-edge cloud technologies while working on impactful projects for leading financial clients. The onsite role in Glasgow provides a unique opportunity to be part of a dynamic team dedicated to transforming enterprise cloud platforms, all within a supportive and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Desktop Support
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Telstra Associates.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Telstra Associates. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Deskside Desktop Support
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Telstra Associates.
How to prepare for a job interview at Telstra Associates
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Telstra Associates's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Telstra Associates offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
