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- Tasks: Provide expert customer service and technical support for cutting-edge aseptic technologies.
- Company: Join Syntegon Telstar, a global leader in pharmaceutical technology.
- Benefits: Competitive pay, comprehensive training, and opportunities for international travel.
- Why this job: Make a real impact in the life sciences industry while developing your engineering skills.
- Qualifications: HNC in Engineering and 5+ years in customer service or commissioning roles.
- Other info: Dynamic team environment with opportunities for career growth and skill enhancement.
The predicted salary is between 40000 - 50000 £ per year.
Syntegon Telstar UK Ltd. represents the Syntegon Telstar range of aseptic and containment technologies and provides expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world‑class after‑sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You’ll work within a flexible, multi‑skilled team to develop new and maintain existing after‑sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands‑on position combines customer support, field service, and commissioning both in the UK and internationally.
Key Responsibilities- Visit clients’ premises to carry out on‑site service work and upgrade works.
- Perform site‑based calibrations and maintenance and record the results in service documentation.
- Manage UK and overseas travel to meet clients’ expectations.
- Recognise the need for performance adjustments and recommendations and record the results.
- Complete validation documents and reports in accordance with client and cGMP standards.
- Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
- Communicate verbally and in writing with existing and prospective customers to develop close working relationships and assist in the growth of the after‑sales business.
- HNC Electrical or Mechanical Engineering or suitable equivalent.
- 5+ years’ experience in a customer service / commissioning role in the Engineering sector.
- Experience in technical operation of containment and air handling equipment.
- Competencies: instrument settings, calibration techniques, filter analysis, airflow measurements, pressure testing.
- Follow established processes/systems and recommend improvements as appropriate.
- Good communication skills and ability to work directly with customers.
- Full UK driving licence & passport required.
- Experience with isolator or barrier systems in the Pharma industry.
- Background in pharmaceutical or regulated industries (GAMP, GMP, FDA).
- Technical knowledge of freeze‑drying systems.
- Analysis and reporting.
- Be part of a global leader in aseptic and containment technology.
- Work in a highly skilled, multidisciplinary engineering & service team.
- Opportunities for international travel and technical growth.
- Competitive compensation and comprehensive training.
Field Service Engineer – Customer Service in Morley employer: Telstar
Contact Detail:
Telstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Customer Service in Morley
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and pharmaceutical sectors. Attend industry events or webinars to meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical support. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your hands-on experience! Bring examples of past projects or challenges you've tackled in customer service roles. This will help you stand out and demonstrate your problem-solving skills to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer – Customer Service in Morley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and engineering. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Syntegon Telstar and how your background makes you a perfect fit for the Field Service Engineer role.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Telstar
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around containment and air handling equipment. Familiarise yourself with the specific technologies Syntegon Telstar uses, as well as any relevant standards like cGMP. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share examples of how you've successfully managed client relationships in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a tricky situation. This will highlight your ability to maintain and grow after-sales relationships.
✨Prepare for Practical Scenarios
Expect to discuss real-world scenarios during your interview. Be prepared to talk through how you would handle on-site service work or perform calibrations. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.