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- Tasks: Provide expert customer service and technical support for cutting-edge aseptic technologies.
- Company: Join Syntegon Telstar, a global leader in pharmaceutical technology.
- Benefits: Competitive pay, comprehensive training, and opportunities for international travel.
- Why this job: Make a real impact in the life sciences industry while developing your engineering skills.
- Qualifications: HNC in Engineering and 5+ years in customer service or commissioning roles.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You’ll work within a flexible, multi-skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support, field service and commissioning both in the UK and internationally.
Key Responsibilities- Visit clients’ premises to carry out on site service work and upgrade works.
- Perform site-based calibrations and maintenance and record the results in service documentation.
- As UK and overseas travel is part of this role, an understanding and flexibility is required for certain activities to manage our clients’ expectations.
- Ability to recognise the need for performance adjustments and recommendations and record the results.
- Complete validation documents and reports in accordance with client and cGMP standards.
- Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
- Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.
- HNC Electrical or Mechanical Engineering or suitable equivalent
- 5+ years’ experience in a customer service / commissioning role in Engineering sector
- Experience in Technical Operation of Containment and Air Handling Equipment
- Instrument settings, calibration techniques
- Filter analysis, Airflow measurements, Pressure testing
- Follow established processes/systems and recommend improvements as appropriate
- Good communication skills and ability to work directly with customers
- Full UK driving license & Passport Required
- Experience with isolator or barrier systems in Pharma industry
- Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
- Technical knowledge of Freeze-Drying Systems
- Analysis and Reporting
Why Join Us? Be part of a global leader in aseptic and containment technology. Work in a highly skilled, multidisciplinary engineering & service team. Opportunities for international travel and technical growth. Competitive compensation and comprehensive training.
Field Service Engineer – Customer Service in Leeds employer: Telstar
Contact Detail:
Telstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Customer Service in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and customer service sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a presentation that highlights your experience with containment technologies and customer support. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on common questions related to field service engineering and customer service. This will boost your confidence and help you articulate your experiences.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. It shows initiative and gives you a better chance of landing that interview.
We think you need these skills to ace Field Service Engineer – Customer Service in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and engineering. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Syntegon Telstar and how your background makes you a perfect fit for the Customer Support Engineer role.
Showcase Your Technical Skills: Since this role involves technical operations, be sure to mention any specific experience you have with containment and air handling equipment. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Telstar
✨Know Your Tech
Make sure you brush up on your knowledge of containment and air handling equipment. Familiarise yourself with the technical aspects of the systems you'll be working with, especially if you have experience in the pharmaceutical industry. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share examples of how you've successfully managed client relationships in the past. Think of specific situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Prepare for Travel Questions
As travel is part of the job, be prepared to discuss your flexibility and willingness to travel both within the UK and internationally. Highlight any previous experiences that demonstrate your adaptability and readiness for on-site work.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer about their customer service approach, showing your interest in building strong relationships.