Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert customer service and technical support for cutting-edge technologies.
- Company: Join Syntegon Telstar, a leader in aseptic and containment technologies.
- Benefits: Flexible working environment with opportunities for travel and professional growth.
- Why this job: Make a real impact in the pharmaceutical industry while developing your engineering skills.
- Qualifications: HNC in Engineering and 5+ years in customer service or commissioning roles.
- Other info: Dynamic team atmosphere with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You’ll work within a flexible, multi-skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support, field service and commissioning both in the UK and internationally.
Key Responsibilities:- Visit clients’ premises to carry out on site service work and upgrade works.
- Perform site-based calibrations and maintenance and record the results in service documentation.
- As UK and overseas travel is part of this role, an understanding and flexibility is required for certain activities to manage our clients’ expectations.
- Ability to recognise the need for performance adjustments and recommendations and record the results.
- Complete validation documents and reports in accordance with client and cGMP standards.
- Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
- Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.
- Essential: HNC Electrical or Mechanical Engineering or suitable equivalent
- 5+ years’ experience in a customer service / commissioning role in Engineering sector
- Experience in Technical Operation of Containment and Air Handling Equipment
- Instrument settings, calibration techniques
- Filter analysis, Airflow measurements, Pressure testing
- Follow established processes/systems and recommend improvements as appropriate
- Good communication skills and ability to work directly with customers
- Full UK driving license
Field Service Engineer – Customer Service employer: Telstar
Contact Detail:
Telstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and customer service sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience with containment technologies and customer service. Use real examples of how you've solved problems or improved processes. This will make you stand out when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to field service engineering. Think about scenarios where you’ve had to adapt quickly or manage client expectations. We want you to be ready to impress with your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Syntegon Telstar!
We think you need these skills to ace Field Service Engineer – Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in customer service and engineering, especially any hands-on work with containment and air handling equipment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your flexibility and willingness to travel, as that’s key for us.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Syntegon Telstar!
How to prepare for a job interview at Telstar
✨Know Your Tech
Make sure you brush up on your knowledge of containment and air handling equipment. Be ready to discuss specific technologies you've worked with and how they relate to Syntegon Telstar's offerings. This shows you're not just familiar with the basics, but you understand the intricacies of the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, prepare examples of how you've successfully managed client relationships in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a tricky situation. This will highlight your ability to maintain strong after-sales relationships.
✨Be Ready for Travel Talk
As travel is part of the job, be prepared to discuss your flexibility and willingness to travel both within the UK and internationally. Share any previous experiences where you had to adapt to different environments or cultures while working on-site, as this will demonstrate your readiness for the role.
✨Understand Compliance Standards
Familiarise yourself with cGMP standards and validation processes relevant to the pharmaceutical industry. Be ready to discuss how you've adhered to these standards in your previous roles, as this will show that you take compliance seriously and understand its importance in customer service and engineering.