Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert customer service and technical support for cutting-edge aseptic technologies.
- Company: Join Syntegon Telstar, a global leader in pharmaceutical technology.
- Benefits: Competitive pay, comprehensive training, and opportunities for international travel.
- Why this job: Make a real impact in the life sciences industry while developing your engineering skills.
- Qualifications: HNC in Engineering and 5+ years in customer service or commissioning roles.
- Other info: Dynamic team environment with opportunities for career growth and skill enhancement.
The predicted salary is between 36000 - 60000 £ per year.
At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You’ll work within a flexible, multi-skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support, field service and commissioning both in the UK and internationally.
Key Responsibilities:- Visit clients’ premises to carry out on site service work and upgrade works.
- Perform site-based calibrations and maintenance and record the results in service documentation.
- As UK and overseas travel is part of this role, an understanding and flexibility is required for certain activities to manage our clients’ expectations.
- Ability to recognise the need for performance adjustments and recommendations and record the results.
- Complete validation documents and reports in accordance with client and cGMP standards.
- Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
- Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.
- HNC Electrical or Mechanical Engineering or suitable equivalent
- 5+ years’ experience in a customer service / commissioning role in Engineering sector
- Experience in Technical Operation of Containment and Air Handling Equipment
- Instrument settings, calibration techniques
- Filter analysis, Airflow measurements, Pressure testing
- Follow established processes/systems and recommend improvements as appropriate
- Good communication skills and ability to work directly with customers
- Full UK driving license & Passport Required
- Experience with isolator or barrier systems in Pharma industry
- Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
- Technical knowledge of Freeze-Drying Systems
- Analysis and Reporting
- Be part of a global leader in aseptic and containment technology
- Work in a highly skilled, multidisciplinary engineering & service team
- Opportunities for international travel and technical growth
- Competitive compensation and comprehensive training
Field Service Engineer – Customer Service in Bradford employer: Telstar
Contact Detail:
Telstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Customer Service in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and customer service sectors. Attend industry events or webinars to meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Syntegon Telstar and understand their technologies and customer service approach. Be ready to discuss how your experience aligns with their needs, especially in field service and technical support.
✨Tip Number 3
Show off your hands-on skills! If you have experience with containment and air handling equipment, make sure to highlight that during conversations. Practical examples of your work can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer – Customer Service in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and engineering. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team at Syntegon Telstar.
Showcase Your Technical Skills: Since this role involves technical operations, be sure to mention any specific experience you have with containment and air handling equipment. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Telstar
✨Know Your Tech
Brush up on your technical knowledge related to containment and air handling equipment. Be ready to discuss your experience with calibration techniques and performance adjustments, as these are crucial for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've built relationships with clients in previous roles. Highlight your communication skills and how you've managed customer expectations, especially in challenging situations.
✨Be Ready for Travel Talk
Since this role involves UK and international travel, be prepared to discuss your flexibility and willingness to travel. Share any past experiences that demonstrate your adaptability in different environments.
✨Understand Compliance Standards
Familiarise yourself with cGMP standards and validation processes. Be ready to explain how you’ve adhered to these in your previous roles, as this will show your commitment to quality and compliance.