At a Glance
- Tasks: Support customers with inquiries, invoicing, and ensure smooth operations.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Be the voice of the customer and make a real difference every day.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 32000 £ per year.
The
Customer Success Manager (CSM) supports daily operations, customer communication, invoicing, and reporting.
This role is highly execution-focused and requires strong attention to detail, organization, and responsiveness.
The CSM works closely with customers, technicians, and internal teams to ensure jobs are scheduled correctly, reports are accurate, and billing is completed on time.
This role is critical to delivering a seamless customer experience and supporting overall operational efficiency.
Key Responsibilities
- Customer Support & Communication
- Serve as a point of contact for customer requests and inquiries
- Respond to customers quickly and professionally
- Help resolve customer issues related to scheduling, reports, and billing
- Invoicing & Billing
- Generate quotes and final costings for recurring site visits
- Support monthly and ad hoc invoicing
- Ensure billing accuracy and consistency
- Work with internal teams to resolve billing discrepancies
- Support accounts receivable follow-up as needed
- Report Review & Quality Control
- Review technician reports for accuracy, completeness, and formatting
- Cross check reports against schedule
- Ensure reports meet SSA standards before delivery to customers
- Coordinate corrections with technicians when needed
- Operational & Administrative Support
- Scheduling and coordination of customer jobs
- Assist technicians with administrative needs
- Maintain organized records, documentation, and workflows
- Create purchase orders for equipment sales and manage logistics
- Coordinate audits
- Ensure office supplies are readily available, and company vans are maintained
- Help ensure smooth day-to-day operations across the team
What Success Looks Like?
- KPIs around safety, quality and delivery remain on target
- Invoices are accurate and sent on time with no surprises
- Reports are clean, complete, and delivered promptly
- Customers receive fast, clear communication
- Tasks are completed without follow-up or reminders
- The operation runs smoothly with minimal errors or delays
- ISO audits are passed
Qualifications & Skills
- Core Competencies
- Strong attention to detail and organization
- Ability to manage multiple tasks and priorities
- Clear and professional communication skills
- Strong sense of ownership and follow-tthrough
- Ability to work in a fast-paced, execution-focused environment
- Technical Skills
- Proficiency in Microsoft Excel and Office tools
- Comfortable learning new systems (CRM, scheduling, billing platforms)
Experience
- 1–4 years of experience in customer service, operations, or administrative support
- Experience with invoicing, reporting, or coordination is a plus
Work Environment & Expectations
- Fast-paced, detail-oriented environment
- High standards for responsiveness, accuracy, and accountability
- Team-oriented with close collaboration across functions
Customer Support Representative employer: Telos Talent
At Telos Talent, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture in the heart of Dorset. Our commitment to employee growth is evident through comprehensive training programmes that empower our Field Service Engineers to develop their skills in calibration and metrology, while enjoying the unique advantage of working in a high-demand field with diverse technical challenges. Join us for a rewarding career where your hands-on expertise will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Telos Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Telos Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Telos Talent:Your cover letter is your chance to shine! Tell us why you want to work at Telos Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Telos Talent!
How to prepare for a job interview at Telos Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
