Customer Service & Quality Manager We are seeking a Customer Service & Quality Manager to join our team in Bridport, UK. This role is focused on maintaining the UKAS accredited quality management system, customer coordination, operational oversight, and quality-driven process management. You will play a key role in ensuring customers receive what they need while supporting internal teams through strong documentation, procedural consistency, and day-to-day operational execution. Customer Coordination & Service Quality Serve as a key point of coordination to ensure customers receive timely, accurate, and well-supported service Quality & Compliance Management Learn and maintain the UKAS ISO17025 Quality Management System and lead quality audits Review paperwork, documentation, and internal outputs to maintain consistency and operational quality Support compliance-focused activities by maintaining procedures aligned with required standards Partner with engineering and office staff to organise priorities, track needs, and keep operations running smoothly Identify and implement process improvements to support a more efficient, self-sufficient operating model Customers receive timely, accurate service with clear and consistent communication Documentation and quality standards are consistently maintained and audit-ready Engineering and office teams are well-supported and working cohesively High sense of ownership with the ability to lead projects and take responsibility for business-critical tasks Familiarity with quality, compliance, and audit-driven environments Quality system management, SOP writing, and quality audits, ideally in ISO7025 or ISO9001 (required) Experience in customer success, service coordination, operations, or similar roles (required) Demonstrated ability to lead projects, coordinate across functions, or take ownership of operational improvements Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or a related field (preferred) Monday to Friday, standard full-time hours Primarily office-based at our Bridport facility with cross-functional team collaboration Team-oriented culture with close collaboration across engineers and office support staff Must be able to reliably commute to or relocate near Bridport, before starting
