At a Glance
- Tasks: Provide world-class technical support and troubleshoot laboratory equipment across the UK, Europe, and the US.
- Company: Join a dynamic team dedicated to innovation in laboratory technology.
- Benefits: Gain hands-on experience, travel opportunities, and develop your problem-solving skills.
- Other info: Open to applicants without experience; teamwork and enthusiasm are key!
- Why this job: Make a real difference by helping customers and working with cutting-edge lab technology.
- Qualifications: Strong problem-solving skills and a passion for learning; travel required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for someone who can support our products in laboratories across the UK, Europe and the US. This role will require a week-long US trip once every 2 months.
We are looking for someone with the below skills and attributes:
- Exceptional problem-solving skills & logical thinking
- Troubleshooting skills
- Able to repair and service laboratory instruments
- Excellent attention to detail
- Good organisational, planning & time management skills
- Able to get on with others & be a team player
- Enthusiastic & a willingness to learn
- Self-motivated & independent
General duties to include:
- Ensure that customers receive world-class technical support delivered in a timely manner
- Customer site visits for equipment fault diagnosis & repair
- Manage spare part inventory & request orders are placed as & when required
- Working with manufacturing teams when additional support or technical information is needed
- Testing & contributing on new products to the product development teams
- Covering support email & telephone enquiries when required
- Quality & functional checks of products prior to sale when required
- Setting up laptops / installing software ready to be used with the equipment
Education and skills:
- Experience with equipment repairs both in-house and at customer locations
- Excellent troubleshooting and problem-solving skills
- Experience with direct Customer Technical Support
- Good listening & communication skills
- Be able to demonstrate the ability to work as part of a team
- Full Driving license and UK passport/Visa for US travel
- Competent with computers, operating systems, & major software products
- Discretion & confidentiality
We are open to applicants who may not have experience in the field, but are interested and able to travel.
Customer Support Technician in Cambridge employer: Telos Talent
Join a dynamic team that values innovation and collaboration, where your role as a Customer Support Technician will not only enhance your technical skills but also provide you with the opportunity to travel across the UK, Europe, and the US. Our supportive work culture fosters personal growth and development, ensuring that you receive world-class training and mentorship while contributing to meaningful projects that make a difference in laboratory environments. With a focus on teamwork and a commitment to excellence, we offer a rewarding career path in a company that prioritises employee satisfaction and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and technical troubleshooting. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to share specific examples of how you've tackled challenges in the past. This will demonstrate your logical thinking and ability to handle real-world issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Support Technician in Cambridge
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:When you're writing your application, make sure to highlight any experiences where you've tackled tricky problems. We love seeing how you think logically and troubleshoot issues, so share specific examples that showcase your skills!
Be Detail-Oriented:Attention to detail is key for us at StudySmarter. As you write your application, double-check for any typos or errors. A polished application reflects your organisational skills and shows us you care about the little things.
Team Player Vibes:We’re all about collaboration here! In your application, mention times when you’ve worked well with others. Whether it’s in a team project or helping a colleague, we want to see that you can get on with others and contribute positively.
Keep It Enthusiastic:Let your passion shine through! We’re looking for someone who’s eager to learn and grow. Use your application to express your enthusiasm for the role and our products. Don’t forget to apply through our website – we can’t wait to hear from you!
How to prepare for a job interview at Telos Talent
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to laboratory instruments. Familiarise yourself with common troubleshooting techniques and be ready to discuss any relevant experience you have, even if it’s from a different field.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. Think of specific situations where your logical thinking and attention to detail made a difference. This will help demonstrate your exceptional problem-solving skills.
✨Be a Team Player
Since this role requires collaboration with manufacturing teams and customer interactions, be ready to share experiences that highlight your ability to work well with others. Emphasise your enthusiasm for learning and adapting within a team environment.
✨Plan for Travel
As the job involves regular travel to the US, be prepared to discuss your flexibility and willingness to travel. Mention any previous travel experiences and how you managed your time effectively during those trips.
