Quality Engineering Manager in Bridport

We are seeking a Customer Service & Quality Manager to join our team in Bridport, UK. This role is focused on maintaining the UKAS accredited quality management system, customer coordination, operational oversight, and quality-driven process management. You will play a key role in ensuring customers receive what they need while supporting internal teams through strong documentation, procedural consistency, and day-to-day operational execution. This is a high-visibility, high-ownership opportunity for someone with a background in a regulated or engineering-driven environment who is ready to step into a role with meaningful impact.

Key Responsibilities

• Customer Coordination & Service Quality
  • Serve as a key point of coordination to ensure customers receive timely, accurate, and well-supported service
  • Communicate cross-functionally to ensure customer expectations, internal deliverables, and operational requirements remain aligned
  • Represent SSA professionally in all customer-facing interactions
• Quality & Compliance Management
  • Learn and maintain the UKAS ISO17025 Quality Management System and lead quality audits
  • Review paperwork, documentation, and internal outputs to maintain consistency and operational quality
  • Support compliance-focused activities by maintaining procedures aligned with required standards
  • Maintain SOPs, work instructions, and process documentation to meet audit-driven requirements
• Operational Oversight
  • Partner with engineering and office staff to organise priorities, track needs, and keep operations running smoothly
  • Identify and implement process improvements to support a more efficient, self-sufficient operating model
  • Assist with business integration efforts by quickly learning the operation and stabilising workflows during transition

What Success Looks Like

• Customers receive timely, accurate service with clear and consistent communication
• Documentation and quality standards are consistently maintained and audit-ready
• Operational workflows run smoothly with measurable improvements over time
• Engineering and office teams are well-supported and working cohesively
• Business integration milestones are achieved efficiently during periods of transition

Qualifications & Skills

• Core Competencies
  • Strong organisational skills with the ability to manage competing priorities
  • Proactive, hands-on approach with the ability to operate effectively in a smaller, fast-moving team
  • Confidence working with both technical and non-technical teams
  • Strong written and verbal communication skills with a focus on clarity and follow-through
  • High sense of ownership with the ability to lead projects and take responsibility for business-critical tasks
• Technical Skills
  • Ability to review, interpret, and maintain process documentation, SOPs, or work instructions
  • Familiarity with quality, compliance, and audit-driven environments
  • Exposure to Lean, continuous improvement, or process optimisation methodologies is highly valued
• Experience
  • Quality system management, SOP writing, and quality audits, ideally in ISO7025 or ISO9001 (required)
  • Experience in customer success, service coordination, operations, or similar roles (required)
  • Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical (required)
  • Demonstrated ability to lead projects, coordinate across functions, or take ownership of operational improvements
• Education
  • Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or a related field (preferred)

Work Environment & Expectations

• Monday to Friday, standard full-time hours
• Primarily office-based at our Bridport facility with cross-functional team collaboration
• High standards for documentation accuracy, professionalism, and accountability
• Team-oriented culture with close collaboration across engineers and office support staff
• Must be able to reliably commute to or relocate near Bridport, before starting
• Right to work in the United Kingdom (required)