At a Glance
- Tasks: Lead customer support, manage operations, and ensure quality control in a fast-paced environment.
- Company: Dynamic company focused on calibration engineering and exceptional customer service.
- Benefits: Competitive salary, professional development, and a collaborative team culture.
- Other info: Join a team that values accountability and offers growth opportunities.
- Why this job: Make a real impact by ensuring customer satisfaction and operational excellence.
- Qualifications: Experience in calibration engineering, strong attention to detail, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
The Service Manager (SM) is a Calibration Engineer, while also taking ownership of the branch. The SM supports daily operations, customer relations and reporting. This role is highly execution-focused and requires strong attention to detail, organization, and responsiveness. The SM works closely with customers, engineers, and internal teams to ensure certificates are correct and on-time and costing is accurate. This role is critical to delivering an exceptional branch performance and delighting our customers.
Key Responsibilities
- Customer Support & Communication
- Support with customer requests, taking the lead on technical inquiries
- Respond to customers quickly and professionally
- Generation of risk assessments
- Visit sites to generate new business
- Generate quotes for hardware sales and source equipment
- Certificate Review & Quality Control
- Resolve certificate quality issues, predominantly mis-type certificates
- Operational & Administrative Support
- Own branch KPIs, taking action when metrics are off track
- Maintenance of QMS, writing calibration SOPs
- Maintain test equipment register
- Organize and send equipment for calibration, manage logistics until returned
- Check and upload received calibration certificates to system folder and update calibration schedule
- Check all calibration solutions and order when needed
- Ensure audit readiness and host auditors
What Success Looks Like
- KPIs around safety, quality and delivery remain on target
- Certificates are clean, complete, and delivered promptly
- Revenue is accurately forecasted and better than prior year
- Customer relationships are maintained
- Tasks are completed without follow-up or reminders
- ISO audits are passed
Qualifications & Skills
- Core Competencies
- Strong attention to detail and organization
- Ability to manage multiple tasks and priorities
- Clear and professional communication skills
- Strong sense of ownership and follow-through
- Ability to work in a fast-paced, execution-focused environment
- Technical Skills
- Trained calibration engineer
- Proficiency in Microsoft Excel and Office tools
- Comfortable learning new systems
- Experience
- Experience in calibration engineering and/or operations
Work Environment & Expectations
- Fast-paced, detail-oriented environment
- High standards for responsiveness, accuracy, and accountability
- Team-oriented with close collaboration across functions
Service Manager in Belfast employer: Telos Talent
As a Service Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong focus on teamwork, and opportunities to engage with cutting-edge technology in the calibration engineering field. Our commitment to excellence ensures that you will play a vital role in delivering exceptional service to our customers while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Belfast
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Manager role you’re after at Telos Talent.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Telos Talent a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Telos Talent.
✨Apply Through Company Websites
When you spot a role like Service Manager at Telos Talent, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Manager in Belfast
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Telos Talent a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Telos Talent specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Telos Talent
✨Brush Up on Core Engineering Principles
Before heading into the interview with Telos Talent, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Telos Talent want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
