At a Glance
- Tasks: Manage customer enquiries and maintain relationships with assigned clients.
- Company: We provide calibration services to pharmaceutical and food sectors across the UK & Ireland.
- Benefits: Opportunity to grow with a best-in-class integrated safety partner.
- Other info: Experience in manufacturing or engineering environments is a plus.
- Why this job: Join a growing team focused on innovation and operational excellence.
- Qualifications: Bachelor's degree or equivalent experience in customer success required.
The predicted salary is between 30000 - 40000 £ per year.
We provide calibration services to pharmaceutical, food and beverage customers across the UK & Ireland. Our goal is to remove operational friction—ensuring science runs without interruption and teams can focus on innovation and production. We’re growing and continuing to build a best-in-class, integrated safety partner—and we’re looking for high-ownership individuals to grow with us.
Responsibilities
- First point of contact for customer enquiries
- Own overall relationship with assigned clients
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
- Support with invoicing enquiries
- General customer service & support activities, working closely with the Operations Manager.
Qualifications
- Bachelor's degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
Nice to have
- Experience in manufacturing or engineering environments
Office Manager in Belfast employer: Telos Talent
Located in the UK, we specialise in calibration services for the pharmaceutical and food industries. Our mission is to ensure uninterrupted scientific operations while fostering innovation. Join a dedicated team committed to client satisfaction and operational excellence.
