At a Glance
- Tasks: Lead a team in delivering exceptional calibration services and customer support.
- Company: Dynamic children's services provider in Belfast, focused on quality care.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Fast-paced, collaborative environment with opportunities for growth.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: Experience in calibration engineering and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Belfast, Northern Ireland
Role Overview
The Service Manager (SM) is a Calibration Engineer, while also taking ownership of the branch. The SM supports daily operations, customer relations and reporting. This role is highly execution-focused and requires strong attention to detail, organization, and responsiveness. The SM works closely with customers, engineers, and internal teams to ensure certificates are correct and on-time and costing is accurate. This role is critical to delivering an exceptional branch performance and delighting our customers.
Key Responsibilities
- Customer Support & Communication
- Conduct calibration engineering activities
- Support with customer requests, taking the lead on technical inquiries
- Respond to customers quickly and professionally
- Generation of risk assessments
- Visit sites to generate new business
- First contact for new calibration sales, develop calibration schedule & provide quote
- Financial Management
- Generate quotes for hardware sales and source equipment
- Certificate Review & Quality Control
- Resolve certificate quality issues, predominantly mis-type certificates
- Operational & Administrative Support
- Own branch KPIs, taking action when metrics are off track
- Maintenance of QMS, writing calibration SOPs
- Maintain test equipment register
- Organize and send equipment for calibration, manage logistics until returned
- Check and upload received calibration certificates to system folder and update calibration schedule
- Check all calibration solutions and order when needed
- Ensure audit readiness and host auditors
What Success Looks Like
- KPIs around safety, quality and delivery remain on target
- Certificates are clean, complete, and delivered promptly
- Revenue is accurately forecasted and better than prior year
- Customer relationships are maintained
- Tasks are completed without follow-up or reminders
- ISO audits are passed
Qualifications & Skills
Core Competencies
- Strong attention to detail and organization
- Ability to manage multiple tasks and priorities
- Clear and professional communication skills
- Strong sense of ownership and follow-through
- Ability to work in a fast-paced, execution-focused environment
Technical Skills
- Trained calibration engineer
- Proficiency in Microsoft Excel and Office tools
- Comfortable learning new systems
Experience
- Experience in calibration engineering and/or operations
Work Environment & Expectations
Fast-paced, detail-oriented environment. High standards for responsiveness, accuracy, and accountability. Team-oriented with close collaboration across functions.
Head of Care - Children's Services in Belfast employer: Telos Talent
As a leading employer in Belfast, Northern Ireland, we pride ourselves on fostering a collaborative and dynamic work culture that prioritises employee growth and development. Our commitment to excellence is reflected in our supportive environment, where team members are encouraged to take ownership of their roles and contribute to meaningful projects that impact the community. With competitive benefits and a focus on professional advancement, we offer a rewarding career path for those passionate about making a difference in children's services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Care - Children's Services in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Telos Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Telos Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Care - Children's Services in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Telos Talent:Your cover letter is your chance to shine! Tell us why you want to work at Telos Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Telos Talent!
How to prepare for a job interview at Telos Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
