At a Glance
- Tasks: Manage client relationships and support sales processes in a dynamic remote role.
- Company: Join Tellus Power Europe, a leader in EV charging solutions driving the energy transition.
- Benefits: Enjoy flexible working, competitive salary, 25 days holiday, and global health insurance.
- Other info: Opportunity to collaborate with diverse teams and travel across Europe for events.
- Why this job: Make a real impact in the fast-growing EV sector while gaining valuable cross-functional experience.
- Qualifications: 3+ years in customer-facing roles; CRM experience preferred; strong communication skills essential.
The predicted salary is between 30000 - 50000 £ per year.
This is a remote position. As a Customer Success Manager at Tellus Power Europe, you'll play a vital, hands-on role at the intersection of sales, marketing, customer success, and operational excellence. You'll support our commercial growth across Europe by ensuring our sales processes run smoothly, our CRM and internal systems are optimised, and our customer communications are clear, consistent, and brand-aligned, strengthening customer relationships, driving sales activities, and ensuring a high-quality experience with Tellus Power's EV charging solutions.
You'll work closely within the Tellus Power Europe leadership team to help scale our commercial presence across key European markets. This includes managing client interactions, contributing to business development efforts, and ensuring sales processes are executed efficiently and professionally. Whether you're helping craft compelling proposals, improving the way we use our sales systems, coordinating logistics with our delivery teams, or writing engaging content for LinkedIn, your work will directly support customer satisfaction, operational efficiency, and brand visibility. This is a fantastic opportunity to build cross-functional experience in a fast-growing sector while helping Tellus Power scale its impact in the EV charging space. This is a hands-on opportunity to gain valuable experience in the fast-growing EV charging sector while making a meaningful impact from day one.
Requirements
- Client Engagement & Relationship Support
- Assist with managing a diverse portfolio of clients across Europe.
- Coordinate and prepare materials for client meetings, service reviews, and follow-ups.
- Provide responsive, day-to-day support to client inquiries and account needs.
- Track key account metrics and contribute to ongoing client satisfaction.
- Sales & Commercial Enablement
- Assist in identifying upsell and cross-sell opportunities within key accounts.
- Contribute to the preparation of tailored commercial proposals, pitch decks, and tenders.
- Maintain accurate client and opportunity data using internal systems.
- Work closely with commercial leadership to document and refine sales processes, including quote generation, customer onboarding, and post-sale handoffs.
- Monitor deal pipelines and follow up on stale or incomplete entries to support data hygiene and deal velocity.
- Help ensure sales activities are tracked accurately and performance metrics are available to management in real-time via CRM reporting.
- Customer Insight & Communication
- Track and summarise customer inquiries or technical questions, and help escalate relevant feedback to internal stakeholders.
- Collaborate with the marketing team to contribute to technical FAQs, customer updates, and educational content that supports the sales journey.
- Support pre-sales activities by helping prepare product overviews, datasheet summaries, and customised proposal templates based on customer needs.
- CRM / Zoho System Optimisation
- Maintain and improve the Zoho CRM / ERP platform to ensure it supports evolving sales and account management workflows.
- Collaborate with sales, operations, and customer success teams to identify inefficiencies in the CRM setup and propose configuration improvements.
- Assist with dashboard creation, workflow automation, and data clean-up within Zoho to improve visibility, accuracy, and reporting.
- Support the development of custom modules or fields using Zoho tools (with Deluge scripting knowledge considered a plus).
- Cross-Team Collaboration & Systems Integration
- Support the integration of CRM data with logistics and support workflows, ensuring handover between sales and delivery is seamless.
- Liaise with technical and product teams to help ensure that customer needs gathered during the sales process are captured accurately and translated into internal deliverables.
- Assist in training new sales or support team members on using the CRM effectively and in alignment with company standards.
- Collaborate with operations, engineering, and logistics teams to support project execution.
- Help ensure client deliverables, installations, and service SLAs are met.
- Participate in cross-departmental planning and reporting meetings.
- Relay customer feedback to internal teams to support product refinement.
- Marketing Engagement, Content Creation & Social Media Support
- Draft customer-facing articles, case studies, and thought leadership content for LinkedIn and the company website, highlighting Tellus Power's solutions, projects, and industry insights.
- Support the promotion of Tellus Power's hardware solutions (7kW to 1MW), including V2G and battery-integrated systems.
- Support the planning and posting of regular LinkedIn updates to engage Tellus Power's professional audience and reinforce the company's technical and sustainability leadership.
- Collaborate with internal stakeholders to gather stories, milestones, and updates that can be converted into marketing content.
- Ensure all external communication—presentations, proposals, datasheets, and social media posts—adhere to Tellus Power's brand guidelines, tone of voice, and visual standards.
- Act as a brand ambassador, supporting internal teams in using branded templates and assets correctly across sales, operations, and partner communications.
- Coordinate with graphic designers or content agencies (when needed) to refine visuals or layouts for customer-facing materials.
- Campaign & Event Support
- Assist in the preparation and coordination of trade shows, customer webinars, and industry events, including presentation decks, banners, and digital follow-up content.
- Help collect performance data (e.g. post engagement, article reads) from marketing efforts and feed insights into the broader commercial team to inform future campaigns.
What You Bring
- 3 years of experience in a customer-facing, sales support, or account management role—in the EV charging sector.
- Interpersonal & Cultural Fit
- A customer-first mindset and a positive, can-do attitude in daily communication.
- Strong team player who can collaborate across departments and cultures.
- Eagerness to learn about EV charging, V2G, and the energy transition (technical knowledge is a plus but not required from day one).
- Fluent in English (written and spoken); other European languages are a strong advantage.
- Organisational & Analytical
- Highly organised, with the ability to manage multiple tasks, accounts, and deadlines in parallel.
- Proactive in flagging potential issues in account delivery, CRM data quality, or content accuracy.
- Comfortable interpreting dashboards and sales data to help monitor activity and performance.
- Technical & Operational Skills
- Experience with CRM platforms, ideally Zoho CRM and Zoho Desk (Deluge scripting a strong plus).
- Solid understanding of sales support workflows, including proposal preparation, pipeline tracking, and account coordination.
- Basic knowledge of logistics workflows (order tracking, delivery coordination, post-sales support).
- Ability to contribute to system/process improvements to support customer satisfaction and commercial efficiency.
- Marketing & Communication
- Strong written communication skills for drafting LinkedIn posts, customer-facing articles, and professional email responses.
- Basic content creation or social media experience, especially for LinkedIn or B2B marketing.
- Awareness of brand guidelines and attention to detail when preparing presentations or customer materials.
- Comfortable collaborating with cross-functional teams (marketing, product, sales) to shape communication.
- Ability to travel occasionally across Europe for meetings and industry events.
Benefits
- Join a fast-growing company making real impact in the energy transition.
- Work alongside experienced professionals in an innovative and supportive environment.
- Competitive base salary + performance-based bonus.
- 25 days holiday + national public holidays.
- Flexible working arrangements.
- Global private health insurance & premium business travel insurance.
- Opportunity to grow your career in a future-focused sector.
Account Manager in City of London employer: Tellus Power Europe
At Tellus Power Europe, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that fosters innovation and collaboration. As an Account Manager, you'll have the opportunity to make a meaningful impact in the fast-growing EV charging sector while enjoying competitive benefits, including flexible working arrangements, global health insurance, and ample career growth opportunities. Join us in shaping the future of energy transition in a role that not only enhances your professional skills but also contributes to a sustainable world.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in City of London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Tellus Power Europe as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Tellus Power Europe and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Tellus Power Europe’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Account Manager in City of London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Tellus Power Europe, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Tellus Power Europe, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Tellus Power Europe.
How to prepare for a job interview at Tellus Power Europe
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Tellus Power Europe offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Tellus Power Europe but also helps you get a feel for whether you’d thrive in that environment.
