At a Glance
- Tasks: Be the technical face of Telleroo, guiding customers through demos and setups.
- Company: Join a small, focused team at Telleroo, a B2B payments platform for UK SMEs.
- Benefits: Gain real customer outcomes and direct exposure to fintech's commercial side.
- Other info: Opportunity for rapid growth and direct access to leadership in a dynamic setting.
- Why this job: Make a tangible impact from day one while developing your skills in a supportive environment.
- Qualifications: Degree in Computer Science or related field with 2-3 years of relevant experience.
The predicted salary is between 30000 - 40000 € per year.
About Telleroo
Telleroo is a B2B payments platform built for UK SMEs to run payroll and supplier payments. We work primarily through accounting firms, who roll us out to their clients, meaning a single accountant partnership unlocks dozens of businesses we serve directly. We are a small, focused team. The work is technical, customer-facing, and high-leverage.
The role
You’ll be the technical face of Telleroo to new customers. You’ll run them through their first demo, own their setup, get their first payments live, and make sure the rollout actually happens. You likely aren’t an extrovert but you do enjoy speaking with people to solve problems. Initially, you’ll focus on our direct business customers, UK SMEs paying staff and suppliers directly with Telleroo. Over time, you’ll move into the higher-leverage work of rolling Telleroo out to accounting firms and their client bases.
This is not a typical Product Specialist role. You’ll be expected to debug product issues, build workflows with AI, understand integrations with Xero and QuickBooks, troubleshoot CSV imports, and have credible technical conversations with finance professionals and feedback findings with the engineering team. We expect you to think, not script.
Key responsibilities
- Progress to run product demos with prospective customers.
- Own the implementation lifecycle from sign-up through to first payment live and ongoing relationship handover.
- Understand our clients' technical setup and feedback how we can improve them to the engineering team.
- Build out flows with AI to help you with your day-to-day work (we mostly use Claude).
- Troubleshoot technical issues independently: payments not arriving, file format problems, integration sync errors, and beneficiary setup.
- Shadow accountant rollouts led by our Senior Salesperson, progressively taking ownership of the technical and operational portion.
- Identify and document common implementation patterns so future rollouts are faster and more consistent.
- Work directly with engineering on product or integration issues you surface from the field.
- Feedback on leads and product to the commercial team to help with acquisition.
- Report on funnel conversion rates.
The first 12 months
- Months 1–2: Product immersion. Shadow direct business demos. Handle technical follow-ups under supervision. Begin running simple demos by the end of month 2.
- Months 3–4: Own end-to-end direct business demos and rollouts. Begin shadowing accountant rollouts with the Sales Manager.
- Months 5–6: Transition (in consultation with the Sales Manager) onto leading accountant rollouts. Direct business stays in the portfolio but is no longer the primary focus.
- Months 6–12: Lead accountant rollouts independently, with the Sales Manager on relationship and escalation. Begin coaching subsequent hires.
Who we’re looking for
Essential
- Computer Science (or technical related) degree.
- 2–3 years post-graduation experience in a role that is not pure software engineering. For example: solutions engineering, implementation, technical customer success, customer engineering, technical consulting, product, or technical support engineering.
- Love using Claude or similar.
- Good communication skills. You’ll be communicating to finance professionals every day.
- Ability to debug something you’ve never seen before by reading documentation and reasoning about systems.
- Self-directed. You don’t need someone watching to make sure you’ve done your follow-ups.
- Calm, listening-oriented temperament. Comfortable in silence; able to hear what an introverted finance professional is actually saying.
Nice to have
- Experience at a fintech, payments company, or B2B SaaS with technical implementation requirements.
- A side project, automation, or technical build that demonstrates ongoing curiosity.
Not the right fit
- Pure account managers with no technical depth.
- Customer success people from non-technical backgrounds.
- Recent graduates with zero post-university experience, the ramp here is too steep without it.
Why this is a great opportunity
You’ll own real customer outcomes from your first month, with the safety net of a senior team that is actively invested in your development. Direct exposure to the commercial side of fintech: how deals get done, not just how products get implemented. Small, focused team. Your work compounds visibly and you have direct access to leadership.
Junior Product Specialist employer: Telleroo
At Telleroo, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture that empowers our employees to take ownership of their roles from day one. As a Junior Product Specialist, you will benefit from direct mentorship and development opportunities within a small, focused team, allowing you to make a tangible impact on customer outcomes while gaining invaluable exposure to the fintech industry. Our commitment to innovation and employee growth ensures that you will thrive in a dynamic environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Product Specialist
✨Tip Number 1
Get to know the company inside out! Research Telleroo's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your demo skills! Since you'll be running product demos, it’s crucial to be comfortable explaining our platform. Try doing mock demos with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Telleroo.
We think you need these skills to ace Junior Product Specialist
Some tips for your application 🫡
Show Your Technical Side:Make sure to highlight any technical skills or experiences you have in your application. We want to see how you can debug issues and understand integrations, so don’t hold back on showcasing your problem-solving abilities!
Tailor Your Application:Take a moment to customise your application for the Junior Product Specialist role. Mention specific experiences that relate to the responsibilities listed in the job description, especially around customer-facing roles and technical implementations.
Be Yourself:We’re looking for someone who’s calm and listens well, so let your personality shine through in your written application. Share a bit about your communication style and how you connect with others, especially in technical discussions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Telleroo
✨Know Your Product Inside Out
Before the interview, make sure you understand Telleroo's platform and how it serves UK SMEs. Familiarise yourself with the technical aspects, such as integrations with Xero and QuickBooks, and be ready to discuss how you would troubleshoot common issues.
✨Showcase Your Communication Skills
Since you'll be interacting with finance professionals, practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with clients or colleagues in the past, especially in a technical context.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to debug a technical issue or implement a solution under pressure. Be ready to share these experiences during the interview, highlighting your self-directed approach and calm temperament when faced with challenges.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge and problem-solving skills. Brush up on relevant topics like CSV imports, payment processing, and AI workflows. Being able to think on your feet and reason through problems will impress the interviewers.
