Retail Store Manager

London Store Manager – Pop up retail experience

6 Month – Temporary Contract – Entertainment, Music, Fashion & Sports Merchandise Retail

Teliporter is hiring for a pop up shop, retail store manager in Carnaby Street, Soho, London, W1F 9PB.

You’ll be working on behalf of exciting entertainment, sports, popular culture, music and recording artist brands, launching pop up retail activations to sell official fan merchandise. If you're experienced in retail management, event-based marketing, visual merchandising, retail sales, people management or have team leadership or supervisory experience, we’re keen to hear from you!

Position: Retail Manager, Store Manager, Operations Manager, Assistant Manager, Supervisor

Purpose: Manage the successful operation of a popup shop, overseeing all customer experience, retail sales, visual merchandising, shop floor management, marketing, sales promotions, team leadership, administration and reporting activity etc.

Location:Carnaby Street, Soho, London, W1F 9PB

Role Type: Temporary Contract, Temp, Fixed Term Contract, FTC

Start Date: ASAP

Duration: 6 months

Hours: up to 40.00 hours per week

Gross Pay Rate: £21.00 per hour

Overview:

You will lead the on-site retail operations of a pop-up shop, managing all aspects of day-to-day store activities to deliver a first-class customer experience.

You’ll be responsible for driving retail performance, operational excellence and team effectiveness while ensuring all activity is aligned with brand, commercial and customer service objectives.

This is a hands-on leadership role, offering the opportunity to be involved in pre-event build and post-event breakdown activity.

Responsibilities:

• Oversee the successful operation of a temporary retail site, ensuring outstanding service delivery and an immersive fan-focused experience
• Effective execution of product launches, events, POS and all other associated marketing activity
• Drive sales, profitability and growth by managing performance across KPIs such as footfall, conversion rates and average order value (AOV)
• Take ownership for visual merchandising, marketing, accurate pricing and promotional initiatives
• Exercise good retail operational management and floor control to optimise selling opportunities
• Ensure efficient stockroom and shop floor operations, collaborating with warehouse and merchandising teams to maintain appropriate inventory and replenishment schedules, particularly around peak periods
• Deliver first-class visual merchandising in alignment with brand standards and promotional activity
• Implement and adapt effective shop floor management practices to maximise commercial space and respond to trading patterns
• Provide inspirational leadership to your team, including recruitment, training, rotas, performance management and task delegation
• Support project delivery by working closely with contractors and internal teams to ensure on-time, on-budget and on-brand execution
• Produce staff rotas to ensure optimum coverage during peak trading times. Monitor and record staff attendance, punctuality and performance
• Lead daily briefings, team communications and post-trade reviews to foster collaboration, learning and continuous improvement
• Complete accurate and timely reporting on sales, attendance, payroll data and store performance
• Ensure all health & safety, HR, finance, PCIDSS, insurance and data protection obligations are met and recorded
• Responsible for all aspects of store security, including subcontracted security personnel and conducting regular staff security checks to minimise stock loss
• Work flexibly to meet business needs, including weekends, evenings and during key event phases
• Contribute to physical store setup and breakdown during the event cycle

Candidate Profile:

Ideally, you’ll have retail management, visual merchandising, retail sales, people management, team leadership or supervisory experience, within a retail environment. Alternatively you may have been involved in event-based marketing, promotions or sales. If you have an interest in; media, entertainment, sports, pop music and recording artists, it would be beneficial.

Experience:

• Retail management, ideally across high-traffic, fast-paced or event-based environments
• Sales, marketing and product promotion with the ability to achieve KPI & revenue targets
• Analysing sales performance, forecasting and adjusting retail strategy in real-time
• Strong team leadership and people management skills with the ability to inspire and drive high performance
• Visual merchandising and layout planning experience
• Stock management, compliance requirements and customer service best practice
• Building and maintaining stakeholder relationships
• Managing multiple locations or overseeing concurrent operations is highly desirable
• Working with major sporting, entertainment or music events, alternatively brand-led retail programmes

Personal Attributes:

• Self-motivated, hands-on and comfortable leading from the front in a dynamic, often high-pressure environment
• Solutions-focused with strong project management instincts and attention to detail
• Excellent communicator who can collaborate across functions and levels of seniority
• Willing and able to travel and work flexible hours, including weekends and extended event days

Come create something incredible with us. Join the Teliporter community today.

We welcome applications from people of all backgrounds, experiences and identities. We’re committed to building a diverse and inclusive workplace where everyone belongs and has the chance to thrive.