At a Glance
- Tasks: Provide frontline customer services and support library activities in a vibrant community hub.
- Company: Join Telford & Wrekin Council, awarded Local Authority of the Year 2025.
- Benefits: Competitive pay, generous holiday, flexible working, and extensive training opportunities.
- Other info: Friendly, inclusive workplace that celebrates diversity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for supporting people and strong communication skills.
The predicted salary is between 22722 - 27772 £ per year.
Join Team Telford - Where People Make the Difference
We're proud to be the LGC Local Authority of the Year 2025 - and it's all thanks to our incredible people.
At Telford & Wrekin Council, we don't just deliver services - we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.
SCP 5-6 up to £26,847 (pro rata for part time hrs)
Wellington Town Council is excited to be expanding the team at Wellington Community Library and Residents Hub.
If you are passionate about supporting people and looking for a rewarding role making a real difference in the community, please get in touch.
You will be part of a small team providing frontline customer services in Wellington Community Library and Residents Hub based in Welington Leisure Centre.
You will help customers across a range of library services including book queries, new user applications and IT support.
You will also assist residents with Telford & Wrekin First Point Service enquires.
You will work closely with the Library Team Leader to develop a full programme of community library activities and events to enhance the library offer.
In return you will be working in a supportive and friendly team with access to an extensive training package, along with a competitive holiday entitlement and eligible to join the Shropshire County Pension Fund., A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities.
A culture that celebrates diversity and champions inclusion.
If you're passionate about making a difference, we'd love to hear from you.
Wellington Community Library and First Point Officer employer: Telford & Wrekin Council
Telford & Wrekin Council is an exceptional employer, offering a dynamic and supportive environment where Adult Social Care is pivotal to the borough's future. With a strong focus on collaboration, innovation, and continuous improvement, employees benefit from a culture that values diverse perspectives and encourages professional growth. As part of a forward-thinking council, you will have the opportunity to lead transformative initiatives that directly impact the lives of residents in one of England's fastest-growing areas.
StudySmarter Expert Advice🤫
We think this is how you could land Wellington Community Library and First Point Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Telford & Wrekin Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Telford & Wrekin Council and let us see your personality shine through!
We think you need these skills to ace Wellington Community Library and First Point Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Telford & Wrekin Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Telford & Wrekin Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Telford & Wrekin Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Telford & Wrekin Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Telford & Wrekin Council will surely appreciate.
