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- Tasks: Support passengers, ensuring their safety and comfort during transport.
- Company: Join Telford & Wrekin Council's award-winning Transport Team.
- Benefits: Competitive pay, flexible hours, pension scheme, and personal development opportunities.
- Why this job: Make a real difference in the lives of people in your community.
- Qualifications: Good communication skills, team player, and a positive attitude.
The predicted salary is between 13 - 16 £ per hour.
This is an exciting opportunity to join Telford & Wrekin Council's Transport Team who are responsible for the delivery of safe, reliable, sustainable, and innovative value for money transport services to the residents of Telford. This role is 20 hours per week, term time only plus 5 days training.
We are looking for passenger assistants who want to help make a difference to the lives of people in Telford and Wrekin through providing specialist transport to passengers, including children with special educational needs, adults with disabilities, social care clients and members of the general public accessing bespoke transport services.
Passenger Assistants support clients and their families and work as part of a team with a driver to ensure the safety, comfort and dignity of all passengers at all times. Successful candidates will possess good communication skills (both written and verbal) and organisational skills, be excellent team players and have a positive and flexible attitude.
Join Team Telford - Where People Make the Difference. We’re proud to be the LGC Local Authority of the Year 2025 - and it’s all thanks to our incredible people. At Telford & Wrekin Council, we don’t just deliver services - we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.
We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:
- Competitive rates of pay
- Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
- Staff benefits and discounts including salary sacrifice schemes
- Free on-site parking
- Free access to our employee assistance programme and confidential counselling
- A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities
- A culture that celebrates diversity and champions inclusion
If you’re passionate about making a difference, we’d love to hear from you.
Passenger Transport Assistant in Telford employer: Telford & Wrekin Council
Contact Detail:
Telford & Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Transport Assistant in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the transport sector or those who work at Telford & Wrekin Council. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to passenger transport. Think about scenarios where you’ve demonstrated good communication and teamwork skills, as these are key for the role.
✨Tip Number 3
Show your passion for making a difference! During interviews, share specific examples of how you’ve positively impacted others, especially in roles involving care or support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this fantastic opportunity with Team Telford.
We think you need these skills to ace Passenger Transport Assistant in Telford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for making a difference shine through. We want to see how much you care about supporting passengers, especially those with special needs. A personal touch can really make your application stand out!
Highlight Relevant Skills: Make sure to emphasise your communication and organisational skills in your written application. We’re looking for team players who can ensure the safety and comfort of our passengers, so give us examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific role of Passenger Transport Assistant. Mention how your experiences align with our values at Telford & Wrekin Council and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining Team Telford!
How to prepare for a job interview at Telford & Wrekin Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Transport Assistant. Familiarise yourself with the specific needs of the passengers you'll be assisting, especially those with special educational needs or disabilities. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since good communication is key in this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you had to explain something complex simply or when you worked as part of a team. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Team Spirit
Being a great team player is essential for this position. Be ready to discuss your experiences working in teams, particularly in challenging situations. Highlight how you contributed to the team's success and how you support others, as this aligns perfectly with the values of Telford & Wrekin Council.
✨Emphasise Your Flexibility and Positive Attitude
The role requires a positive and flexible approach, so think of examples where you've adapted to changes or maintained a positive outlook in tough situations. This will not only reflect your suitability for the role but also resonate with the council's commitment to making a difference in the community.