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- Tasks: Support individuals with disabilities to find and maintain employment through the Connect to Work programme.
- Company: Join Telford & Wrekin Council, a proud Local Authority of the Year 2025.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and a secure pension scheme.
- Other info: Be part of an inclusive team that values diversity and personal development.
- Why this job: Make a real difference in your community while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a knack for multitasking; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic, organised and conscientious individual to join us at an exciting time. We are just about to start delivery of a new programme called Connect to Work, which is being funded by the Department for Work and Pensions, but delivered by the council. Connect to Work is about providing intensive support to people with disabilities and/or long-term health conditions or those who face other disadvantages, to help them move into, or remain in, employment.
This role is customer facing, and you will likely be the first point of contact for many of the people looking to take part in the Connect to Work programme, through dealing with phone calls, referral forms, emails and paperwork. You need to be a skilled communicator, both over the phone, in-person and in writing, so that you can take and respond to referrals, but also provide basic information about the programme and be sensitive to the needs of customers who may face challenges with communication.
We use a range of computer systems to support the service, and you will need to be a confident computer user who can learn and adapt to our systems quickly. The programme involves the collection and processing of a lot of customer information, and you will need to be able to conduct data entry tasks quickly and efficiently with great accuracy and minimal errors. You will of course need to treat customer data with the utmost care and confidentiality and comply with the council's policies and procedures around data security and information governance at all times.
This is an exciting time to join the team, as Connect to Work is totally new, so you will be joining at the very beginning and will support the development of the programme and its associated processes, suggest ways things could be improved, and be involved in something that will really make a difference for hundreds of local people each year.
This role offers a real mix of tasks, from dealing with customers, to handling data, responding to enquiries, recording expenditure and handling petty cash. No two days will be the same and it will be busy and varied. We need someone who will thrive in a busy office environment who is calm and at ease with balancing many tasks with varying priorities at any one time.
If you think this sounds like a job you would love and you're ready to work hard to help make Connect to Work a success for local people, then we would really like to hear from you. Experience in similar kinds of roles is an advantage, but not essential.
Join Team Telford – Where People Make the Difference. We're proud to be the LGC Local Authority of the Year 2025 – and it's all thanks to our incredible people. At Telford & Wrekin Council, we don't just deliver services – we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact. We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:
- Benefits
- Competitive rates of pay
- Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
- Staff benefits and discounts including salary sacrifice schemes
- Free on-site parking
- Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
- Free access to our employee assistance programme and confidential counselling
- Flexible and mobile working policy – we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments
- A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities.
- A culture that celebrates diversity and champions inclusion.
Learner Services Officer in Telford employer: Telford & Wrekin Council
Contact Detail:
Telford & Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Services Officer in Telford
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Telford & Wrekin Council and the Connect to Work programme. This will help you understand their mission and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with responding to different types of enquiries.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and priorities. Think of examples from your past experiences where you successfully juggled various responsibilities without dropping the ball.
✨Tip Number 4
Apply through our website! We want to make sure your application stands out, so use our platform to submit your details. It’s a great way to ensure we see your enthusiasm for joining Team Telford and contributing to the Connect to Work programme.
We think you need these skills to ace Learner Services Officer in Telford
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for helping others shine through in your application. We want to see that you're genuinely excited about the Connect to Work programme and how it can make a difference in people's lives.
Be Organised: Since this role involves juggling various tasks, make sure your application reflects your organisational skills. Use clear headings, bullet points, and a tidy layout to make it easy for us to read and understand your experience.
Highlight Communication Skills: As a Learner Services Officer, you'll be the first point of contact for many. Make sure to showcase your communication skills in your written application. Share examples of how you've effectively communicated with customers or colleagues in the past.
Tailor Your Application: Take the time to tailor your application specifically for this role. Mention relevant experiences and skills that align with the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for!
How to prepare for a job interview at Telford & Wrekin Council
✨Know the Programme Inside Out
Before your interview, make sure you understand the Connect to Work programme thoroughly. Familiarise yourself with its goals, target audience, and how it aims to support individuals with disabilities or long-term health conditions. This will show your enthusiasm and commitment to the role.
✨Showcase Your Communication Skills
As a Learner Services Officer, you'll be the first point of contact for many customers. Prepare examples of how you've effectively communicated in previous roles, whether over the phone, in person, or through written correspondence. Highlight your ability to adapt your communication style to meet the needs of different individuals.
✨Demonstrate Your Organisational Skills
This role involves juggling multiple tasks and priorities. Be ready to discuss how you manage your time and stay organised in a busy environment. You could share specific strategies or tools you use to keep track of tasks and ensure nothing falls through the cracks.
✨Emphasise Data Handling Experience
Since the role requires accurate data entry and handling sensitive information, be prepared to talk about your experience with data management. Discuss any relevant software you've used and your approach to maintaining confidentiality and accuracy in your work.